New partnership aims to optimize auto insurance claims process

Root Insurance, an auto insurance start-up leveraging AI to adjust risk, has partnered with global professional services firm Genpact.The partnership will focus on optimizing the efficiency of claims processing, to improve the Root customer experience and drive growth, a release said.Through the partnership, Roots claims processes can be streamlined thanks to Genpacts expertise in digital innovation. Genpact brings to the table best practices in insurance operations from its expertise and experience working with many leading carriers, allowing Root to quickly scale its business.