CLAIMS
CoreLogic, Donegal Insurance Group | March 01, 2021
CoreLogic®, a leading global property data and analytics-driven solutions provider, today announced that Donegal Insurance Group, a family of property and casualty insurance companies, has chosen CoreLogic as the innovation provider to control and streamline their property claims operations and help improve the policyholder experience.
“Donegal is known for its superior claims service and takes pride in being ‘There When It Matters Most’ for its policyholders,” said Bob McCafferty, VP of Claims for Donegal Insurance Group. “By engaging with CoreLogic and leveraging their Claims Platform, we will be able to further enhance the customer experience. Using the tools and integrations available through CoreLogic, we can keep customers connected and informed throughout the claims process. In many cases, our claim representatives can quickly estimate damages from their desk, resulting in faster settlements and higher levels of customer satisfaction.”
CoreLogic conveys solutions across guaranteeing, claims and risk management that enable insurance carriers to give a convincing digital policyholder experience and unrivaled ease of utilization through each touchpoint in the property insurance environment. Its exceptional approach to join all parts of the insurance workflow onto one cloud-native simultaneous platform, improves on claims measure, enables innovation agility through top tier InsurTech and integrates production network sellers with a flip of a switch. The cloud-based insurance hub utilizes a safe and open architecture enabled by an industry-leading API framework, making it easy for customers to associate with a large group of innovative outsider InsurTech solutions through the CoreLogic Digital Hub Alliance.
“We have been fortunate that many insurance companies are turning to CoreLogic as they look to deliver a better experience with more efficient claims handling and ease of integration with their key suppliers and third-party technologies,” said Frank Martell, president and CEO, CoreLogic. “This newest collaboration with Donegal demonstrates CoreLogic’s future growth and transformation in the insurance sector to significantly improve the customer experience at their most critical moment of need.”
About CoreLogic
CoreLogic, the leading provider of property insights and solutions, promotes a healthy housing market and thriving communities. Through its enhanced property data solutions, services and technologies, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help millions of people find, buy and protect their homes.
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CORE INSURANCE
Zywave | January 05, 2022
Leading insurtech provider, Zywave, has been named as one of two large established vendors in the end-to-end solution functionality segment for digital insurance agency platform providers, according to Forrester's "Now Tech: Digital Insurance Agency Platforms, Q4 2021" report.
The report overviewed 13 digital insurance agency platform providers based on market presence and functionality. Zywave is categorized as one of two large established vendors within the digital insurance agency platform space that were classified in the end-to-end solution functionality segment.
"We are pleased to be named in this Forrester report, Over the past few years, Zywave has made significant investments in research and development, as well as in the acquisitions of new technologies. Today, we are proud of this recognition in the end-to-end provider functionality segment."
-Eric Rentsch, Zywave senior vice president of product management.
The Forrester report is a vital industry resource offering precise insights on the technology services that agencies can use to operate more efficiently. The report helps to assess the value digital insurance agency platforms can provide and further breaks them down by size and functionally, enabling businesses to make more informed decisions.
A key benefit of Zywave's platform is the ability to scale to the needs of their customers, no matter their size and across personal lines, commercial lines and employee benefits. As an end-to-end solution, Zywave enables agencies and carriers to simplify digital transformation as a platform that offers marketing automation applications, integrated digital client experience software, employee mobile apps, insurance knowledge base toolkits, and distribution and compliance management offerings.
About Zywave
Zywave leads the insurtech industry, fueling business growth for its partners with cloud-based sales management, client delivery, content and analytics solutions. Zywave's all-in-one platform provides customizable, user-friendly options that enable insurance professionals to build a unique solution to fit their specific growth goals—their own Modern RevOps Machine. More than 15,000 carriers, agencies and brokerages worldwide—including all of the top 100 U.S. insurance brokerages—use Zywave solutions to enhance client services, achieve business growth and promote greater health, wellness, risk management and safety.
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CLAIMS
LexisNexis Risk Solutions | February 03, 2022
LexisNexis® Risk Solutions, a leading provider of data, analytics and technology for the insurance industry, now offers U.S. insurance carriers superior assistance in linking and connecting disparate customer records through LexID® for Insurance. LexID is the unique identifier built from proprietary linking technology, more than 35 years of referential data and thousands of data sources to match disparate identity information and help insurers create the sought-after single customer view across their enterprise. For auto, home and life insurance carriers that aggregate tremendous amounts of data to optimize risk-decision making and meet rising consumer expectations, legacy systems, fragmented data and organizational silos have made customer data management (CDM) one of the insurance market's biggest impediments.
"Insurance carriers are moving from a policy-centric approach to an enterprise customer-centric approach to be able to better understand the household's insurance needs, offer more personalized options to consumers, and ultimately retain these consumers as long-time customers," Robert McConn, senior director of product management, insurance, LexisNexis Risk Solutions, said. "Insurers understand that the quantity of data they're managing is growing exponentially, and to deliver a great marketing, underwriting or claims experience where the consumer feels appreciated, they have to implement an effective customer data management strategy. As a result, LexID can be integral to helping carriers remain competitive in a rapidly changing digital insurance environment."
A CDM program using LexID for Insurance allows insurers to collect, manage and analyze consumer data from various sources to form a single, comprehensive view of each customer. Disparate consumer records can be linked into a common LexID consumer identifier using LexisNexis® Scalable Automated Linking Technology, a patented method of linking and clustering data. By pulling together data from multiple touchpoints – marketing, quote, renewal and claims – insurance providers can build a comprehensive and accurate representation of their customer. Not only can LexID for Insurance improve data accuracy across the enterprise, but it can also assist carriers with delivering products and services better suited to the needs of their customers.
"While customer data within an insurer is the lifeblood of its business – one of its greatest assets and competitive advantages, insurers of all sizes face the hurdle of harnessing their data and using it to its full potential, The financial costs are obvious, however, other consequences of inaccurate or unused data can run deeper such as customer service inefficiencies, missed opportunities, fraud and even harmed brand reputation. Centralizing the management of customer information is critical for a business's continued success."
-Mark Breading, partner, Strategy Meets Action.
Data continues to fuel the future of consumer engagement for insurers. A proven matching solution, LexID has been the foundation of LexisNexis Risk Solutions products and services for over a decade and can help bring sense and order or organization to insurance provider-held customer databases. Visit our LexID for Insurance page or LexID video for more information.
About LexisNexis Risk Solutions
LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers.
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