PCF Insurance Services nabs Los Angeles-based Grosslight Insurance

Insurance Business America | April 17, 2019

PCF Insurance Services has completed its acquisition of insurance agency Grosslight Insurance in Los Angeles, CA. Grosslight Insurance was founded in 1950 by Gil Grosslight. With two locations in Westwood and Rancho Cucamonga, Grosslight is one of the top 20 brokers in Los Angeles, a release said. The agency’s property and casualty expertise will complement and enhance PCF’s employee benefits practice. Following the transaction, Gil will continue to serve his clients, and the Grosslight brand will operate under PCF’s stewardship. “We are excited to partner with such an iconic agency in the Los Angeles area as well as the broader insurance community,” commented PCF Insurance CEO Peter Foy. “Our presence in Southern California is now one of the largest by any privately-held brokerage.” Earlier this month, PCF completed two other acquisitions: Hipskind Seyfarth Risk Solutions in Chicago, and Broadfield Group, dba. Warwick Resource Group in New York.

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CallVU enables insurance companies to deliver a new engagement model that transforms simple calls into powerful, visual, digital interactions, that make existing processes more efficient and effective. Moreover, the platform has the capability to introduce new processes that previously were only available via a physical point-of-sale, but are now available anytime, anywhere. For the first time, the customer multi-channel experience is transformed into an Omni-channel experience. Doing so, all from the palm of the customer’s hand. This paper focuses on a claim use case with an American-based insurer, whose gaps and opportunities were typical of CallVU clients. However, the CallVU solution is equally suited to address various pressures being experienced across the industry, including underwriting, origination, and client servicing. Across the value chain, CallVU can assist organizations by providing key competitive technologies. Our digital solutions address the entirety of the insurance ecosystem, by meeting and exceeding key expectations in the customer journey

Spotlight

CallVU enables insurance companies to deliver a new engagement model that transforms simple calls into powerful, visual, digital interactions, that make existing processes more efficient and effective. Moreover, the platform has the capability to introduce new processes that previously were only available via a physical point-of-sale, but are now available anytime, anywhere. For the first time, the customer multi-channel experience is transformed into an Omni-channel experience. Doing so, all from the palm of the customer’s hand. This paper focuses on a claim use case with an American-based insurer, whose gaps and opportunities were typical of CallVU clients. However, the CallVU solution is equally suited to address various pressures being experienced across the industry, including underwriting, origination, and client servicing. Across the value chain, CallVU can assist organizations by providing key competitive technologies. Our digital solutions address the entirety of the insurance ecosystem, by meeting and exceeding key expectations in the customer journey

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