Report shows how insurers can remain competitive in "post-digital" era

Insurers need to utilize emerging technologies to create personalized, real-time products and services in order to remain competitive in the post-digital era, according to a report from professional services firm Accenture.The report revealed that 67% of insurers are already using emerging social, mobile, analytics, and cloud (SMAC) technologies, as well as advances in Artificial Intelligence (AI), to build products or services that boost the frequency and quality of customer engagements. Another 29% are planning to do so in the next year.

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