Revealed: UK’s top car insurance providers for customer satisfaction

Insurance Business America | April 01, 2019

If results of a new survey by an independent motor insurance comparison website are anything to go by, it looks like NFU Mutual is doing something right when it comes to making its customers happy. Based on responses from 9,761 participants of which 8,196 are UK car insurance policyholders, NFU Mutual emerged as the best rated motor insurance provider in the country in terms of overall customer satisfaction. This was measured using ratings for areas such as ease of purchase and claims experience. Here are the rated insurers, which each had a sample of more than 150 purchasers, and their corresponding customer satisfaction score: NFU Mutual – 94% LV= – 89%, Tesco Bank – 86%, Churchill – 85%, Aviva – 85%, Direct Line – 85%, Saga – 82%, AXA – 81%, Esure – 81%, Admiral – 79%, Hastings Direct – 78%. Tracy Miller of mustard.co.uk believes the poll, conducted in January and February 2019, indicates that customers place a great deal of importance on the service they receive, particularly when it comes to making a claim, the moment of truth for any insurance policy.

Spotlight

The disruption brought about by digital technology is fundamentally changing the dynamics of the global insurance industry. Consumers expect anytime, anywhere access with a customer experience on par with the best online retail brands. This is putting tremendous pressure on many insurers' core networks, with escalating demands for performance and agility, while cost control and compliance imperatives remain as dominant as ever. The pace of digital disruption is now set to accelerate further as technologies such as the Internet of Things (IoT) and insurtech start-ups threaten to fundamentally reshape today's mainstream insurance propositions.

Spotlight

The disruption brought about by digital technology is fundamentally changing the dynamics of the global insurance industry. Consumers expect anytime, anywhere access with a customer experience on par with the best online retail brands. This is putting tremendous pressure on many insurers' core networks, with escalating demands for performance and agility, while cost control and compliance imperatives remain as dominant as ever. The pace of digital disruption is now set to accelerate further as technologies such as the Internet of Things (IoT) and insurtech start-ups threaten to fundamentally reshape today's mainstream insurance propositions.

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HawkSoft and vipHomeLink Announce Partnership to Offer Proactive Home Maintenance and Protections to Homeowners

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