INSURANCE TECHNOLOGY

RVOS Insurance Selects Majesco’s CloudInsurer® Platform to Transform its Core Operations

Rvos Insurance, Majesco | January 18, 2021

Majesco, a worldwide head of cloud insurance programming, today announced that RVOS Farm Mutual Insurance Company (RVOS), a long-lasting multi-line customer of Majesco's has selected Majesco P&C Core Suite Version 11 and will implement Majesco Enterprise Data Warehouse (EDW) on Majesco CloudInsurer® as part of their business change. The new platform will support their personal, farm and commercial lines of business including farm and ranch property, farm obligation, comprehensive personal risk, mortgage holders, abiding policy, commercial property fire, and commercial general risk. This includes ISO and non-ISO based products. This followed a multi-month market appraisal bringing about the selection of Majesco arrangements.

Situated in Texas in the course of recent years, RVOS has developed from a solitary company offering a basic fire insurance policy to a group of companies offering inventive and competitively priced insurance products to address the issues of property proprietors across the state. RVOS is committed to providing peace of brain to property holders, farmers and ranchers. As a farm mutual, they have an interesting capacity to adapt quickly to new circumstances and offer an assortment of insurance products to address different issues and spending plans.

“To successfully address ever-changing market conditions and evolving customer demands, we needed a next-generation platform that was flexible, agile and would rapidly support product, customer and new market demands,” says Jamie Smith, Corporate Secretary of Information Technology at RVOS. “The combination of Majesco P&C Core Suite and Enterprise Data Warehouse on CloudInsurer® will provide a next-generation platform with robust business and data capabilities that are crucial as a digital insurer. As a long-time Majesco customer, we’re confident that the Majesco platform is the right solution to expedite our digital transformation and meet the demands of a new generation of insurance customers.”

The upgrade and implementation will use broad prepared to-utilize content and capabilities of Majesco P&C Core Suite and rollout to CloudInsurer® that will facilitate a successful change and provide an establishment to rapidly scale as their business develops. Majesco EDW provides a hearty data structure that is pre-incorporated with P&C Core Suite helping to unlock bits of knowledge to optimize the business.

“We’re honored that RVOS will continue and expand our long-standing partnership as they transform their business to a new era of digital insurance,” says Prateek Kumar, Executive Vice President of Sales at Majesco. “In an increasingly competitive and rapidly changing insurance marketplace, the powerful combination of our P&C Core Suite, EDW and CloudInsurer® solutions provide a powerful platform to modernize and optimize RVOS’ business while positioning them to capture growth opportunities with new products that their customers, agents and brokers demand in a new digital era of insurance, helping them surpass their competition.”

About Majesco
Majesco, provides technology, expertise, and leadership that helps insurers modernize, innovate and connect to build the future of their business – and the future of insurance – at speed and scale. Our platforms connect people and businesses to insurance in ways that are innovative, hyper-relevant, compelling and personal. Over 200 insurance companies worldwide in P&C, L&A and Group Benefits are transforming their businesses by modernizing, optimizing or creating new business models with Majesco. Our market-leading solutions include CloudInsurer® P&C Core Suite (Policy, Billing, Claims); CloudInsurer® LifePlus Solutions (AdminPlus, AdvicePlus, IllustratePlus, DistributionPlus); CloudInsurer® L&A and Group Core Suite (Policy, Billing, Claims); Digital1st® Insurance with Digital1st® Engagement, Digital1st® EcoExchange and Digital1st® Platform – a cloud-native, microservices and open API platform; Distribution Management, Data and Analytics and an Enterprise Data Warehouse.

Spotlight

Life insurance is one of the least purchased coverages in the United States. In fact, less than 3 in 5 people in the US have any type of life insurance.1 Of the 59% of people with coverage, 1/3 just have a basic group policy in place2 the vast majority of which are employee-sponsored. This number is progressively lowering as the younger generations grow. The Millennial generation, although the largest, is also the most underinsured generation with only 33% of Millennials possessing any form of life insurance coverage.

Spotlight

Life insurance is one of the least purchased coverages in the United States. In fact, less than 3 in 5 people in the US have any type of life insurance.1 Of the 59% of people with coverage, 1/3 just have a basic group policy in place2 the vast majority of which are employee-sponsored. This number is progressively lowering as the younger generations grow. The Millennial generation, although the largest, is also the most underinsured generation with only 33% of Millennials possessing any form of life insurance coverage.

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LIFE INSURANCE

Mercury Insurance Embraces Flexible Work Model with My Workplace

Mercury Insurance | November 19, 2021

Beginning January 3rd, 2022, Mercury Insurance (NYSE: MCY) is rolling out Mercury's My Workplace, a new business model that will allow team members to choose where they want to work. It will give many of the company's team members the freedom to work from home, which may be anywhere in the United States, from the office, or a hybrid combination of both. "Mercury Insurance has learned a lot about how our team members work and how they have taken care of our policyholders, themselves and their families during the past two years," said Heidi Sullivan Lopez, Mercury Insurance Vice President and Chief Human Capital Officer. "We want to empower them to be their best selves while also providing our customers with the best possible customer service, and we've learned that doesn't have to be from a corporate office." Mercury team members quickly adapted to telecommuting during the COVID-19 pandemic, while still maintaining the company's high service standards. "The world has changed and we're changing with it to meet the needs of our team members, customers and agents," said Sullivan Lopez. "This move will strengthen team member experiences and help us attract top talent while we continue to build an incredibly diverse workforce. Mercury's My Workplace focuses on four areas that will make remote employment possible: Strengthening Our Culture: Leadership will participate in learning sessions that will improve employee engagement in a digital environment. Reimagining Our Spaces: Our offices will be transformed into collaboration spaces. Team members, whether at home or in office, will be supported with resources and equipment to further engage with fellow team members. Communication and Collaboration: We will continue to develop resources and provide tips to enhance connections between fellow team members and customers. Focusing on Wellbeing: Work-life balance will remain a core emphasis by helping team members achieve equity between personal and professional responsibilities. About Mercury Insurance Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultracompetitive rates with excellent customer service. Mercury has earned "A" ratings from A.M. Best and Fitch, as well as ranking highest in the J.D. Power 2021 U.S.

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INSURANCE TECHNOLOGY

Elephant Insurance Selects Shift Technology to Improve Fraud Detection

Shift Technology, Elephant Insurance | December 15, 2020

Shift Technology, a provider of AI-native fraud detection and claims mechanization solutions for the global insurance industry, today announced Elephant Insurance selected the company to help improve fraud detection in the P&C insurer's claims process. Well known for its customer-centric approach to insurance, Elephant is focused on ensuring consumers approach the best products and services available, at the correct cost, to deliver the protection they need. Recognizing that insurance fraud can impact all policyholders through higher premiums and a lengthier claims process, Elephant sought to strengthen its fraud detection capabilities. After careful evaluation of the technology available, Elephant selected the Shift Claims Fraud Detection solution. According to Elephant, Shift was selected because its artificial intelligence and data science expertise helps improve the detection of fraud earlier in the claims process to maintain a strategic distance from issuing payments on fraudulent claims and provides agents with important tools for investigations. "Insurance fraud is a cost we all bear. Naturally, we want to do our best to reduce fraud, making it possible to offer our customers the lowest price possible," explained Rhys Pearce, Head of Claims at Elephant Insurance. "With Shift, we have found an industry-proven technology that gives us an efficient, effective means of uncovering hidden fraud to the benefit of all our policyholders." Notwithstanding its own evaluation of the Shift solution, Elephant was impressed with the technology's performance at two of the insurer's sister companies in Europe, L'olivier and Admiral Spanish Operation. It was shown that Shift's data scientists can effectively use historical claims data to build models exceptional to Elephant which will aid its agents in flagging potential fraud significantly earlier in their audit process. These capabilities represent important cost efficiencies that Elephant can pass on to customers as lower rates. "It is incredibly gratifying to work with insurers like Elephant who understand that the ability to spot potential fraud, as early as possible, has an incredibly beneficial impact on the claims process overall," explained Jeremy Jawish, CEO and co–founder, Shift Technology. "Effective fraud detection is a very powerful tool in support of delivering phenomenal customer experiences." About Shift Technology Shift Technology delivers the only AI-native fraud detection and claims automation solutions built specifically for the global insurance industry. Our SaaS solutions identify individual and network fraud with double the accuracy of competing offerings, and provide contextual guidance to help insurers achieve faster, more accurate claim resolutions. Shift has analyzed billions of claims to date and was presented Frost & Sullivan's 2020 Global Claims Solutions for Insurance Market Leadership Award.

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INSURANCE TECHNOLOGY

Luko Selects Shift Technology to Fight Against Fraud

Luko, Shift Technology | November 25, 2020

Shift Technology, a supplier of AI-native fraud detection and claims automation solutions for the global insurance industry today reported its fraud detection technology has been chosen by computerized native neo-insurance company Luko. Since its launch in May 2018, Luko has been forging another way in the realm of property holders insurance. This spearheading new insurance company utilizes patented technology which predicts which claims might be recorded (water harm, fire, and so forth) and persuades policyholders to receive best practices regarding counteraction. In situations where claims can't be evaded, Luko depends on technology to abbreviate the claims cycle and furnish its clients with a model client experience. Guaranteeing that claims are real is a basic segment of guaranteeing a quick, effective, and precise claims measure. Nonetheless, Luko's market achievement and fast development uncovered that the current systems used to recognize potential fraudulent claims basically couldn't keep up. Subsequently, Luko went to Shift Technology and its honor winning AI-based insurance fraud detection arrangement. "The insurance sector is the target of numerous attempts at fraud, whether opportunistic or resulting from organized crime networks," explained Raphaël Vullierme, co-founder of Luko. "It was therefore essential that we continue to reinforce our processes and technologies in terms of fraud detection, so as to quickly identify potentially illegitimate claims." Notwithstanding the fraud detection technology offered by Shift, Luko is upheld by the profound insurance industry experience and experience of its information science groups. This solid mix of individuals and technology help to guarantee Luko is continually remaining side by side of the most recent fraud patterns and plans. "We have always considered the fight against fraud to be a critical topic for insurers," stated Jeremy Jawish, CEO and co-founder, Shift Technology. "Not only does effective fraud fighting reduce undeserved indemnity pay-outs and dismantle fraud networks, but also supports the digital transformation of the customer journey." About Shift Technology Shift Technology delivers the only AI-native fraud detection and claims automation solutions built specifically for the global insurance industry. Our SaaS solutions identify individual and network fraud with double the accuracy of competing offerings, and provide contextual guidance to help insurers achieve faster, more accurate claim resolutions. Shift has analyzed hundreds of millions of claims to date and was presented Frost & Sullivan's 2020 Global Claims Solutions for Insurance Market Leadership Award. About Luko Luko is reinventing home insurance, placing social responsibility and technology at the heart of its priorities. The company is now the first neo-insurance firm in France, with more than 100,000 policyholders, and the Insurtech with the strongest growth in Europe. More than a simple insurance contract, Luko's ambition is for insurance to change from a model activated as a reaction to a model based on prevention, using internally-developed technology. The co-founders Raphaël Vullierme, a serial entrepreneur, and Benoit Bourdel, have pooled their expertise to create a company with a specific, positive impact, recognized by Bcorp certification in July 2019.

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