CORE INSURANCE

Sensely Announces Partnership with Krungthai-AXA Life Insurance

Krungthai-AXA Life Insurance | December 28, 2021

Series A News
Virtual assistant pioneer Sensely announced a strategic partnership with Krungthai-AXA Life Insurance, a Thailand-based carrier providing health insurance to approximately 500,000 members. Under the partnership, Krungthai-AXA Life has integrated Sensely's technology and health solutions into its recently launched Emma by AXA application, a powerful all-in-one digital solution which offers policyholders instant access to a range of convenient healthcare services and policy information in one application.

Emma by AXA includes the evidence-based Sensely Symptom Checker, which highlights Sensely's groundbreaking conversational AI interface, which utilizes a combination of voice, chat, and avatar-based interaction. To start with, users enter their symptoms by conversing with the Sensely avatar. In just a few minutes, users receive a recommendation for the appropriate level of care and information on where to go next. Fast, reliable, and available in both the English and Thai languages, the Sensely Symptom Checker provides Krungthai-AXA Life members with quality information and valuable peace of mind.

In addition to the Symptom Checker, Emma by AXA also includes a wide range of other service options: including telehealth, network directory location information, health content, and policy information services, such as electronic insurance cards.

"Providing enhanced access to world-class health services creates immediate value for our members, The Emma platform offers a full spectrum of tools and services to enhance health and wellness, helping members to live their best lives, while being delivered with a modern customer experience that leads the industry. Partnering with Sensely helps accelerate our efforts, and we look forward to broadening and deepening the relationship."

- Pakawipa Charoentra, Chief Customer Officer of Krungthai-AXA Life.

"We've been impressed by the AXA team's commitment to being their policyholders' go-to resource for accessing and navigating healthcare services in a friendly and helpful manner, with digital services playing a leading role, Enabling easy, user-friendly access to trusted health information has never been more important, and we're looking forward to continuing to work with Krungthai-AXA Life to drive increasing member value over time."

- Adam Odessky, CEO and Co-founder of Sensely.

About Sensely
Sensely's avatar and chatbot-based platforms assist insurance plan members and patients with the insurance services and healthcare resources they need, when they need it. With offices in San Francisco, London, Kiev, Manila, and Tokyo, Sensely's global teams provide virtual assistant solutions to insurance companies, hospital systems, and pharmaceutical clients worldwide. 

About Krungthai-AXA Life Insurance
Established in 2007, Krungthai-AXA Life Insurance Public Company Limited (KTAXA) is a partnership between Krungthai Bank PCL., and the AXA Group. Today, Krungthai-AXA Life Insurance Public Company Limited is a fast-growing Life Insurance Company with a new brand promise "Know You Can" which encourages our customers to have self-belief and positions the company as a life partner that aims "to empower people to live a better life."

Spotlight

Conservative estimates from the Coalition Against Insurance Fraud place the dollar amount of annual insurance fraud losses at $80 billion, yet the actual figure could be much higher. With new technologies emerging, insurance fraud is evolving. Fraudsters have become quite sophisticated and creative, and only through constant vigilance can carriers expect to keep pace.

Spotlight

Conservative estimates from the Coalition Against Insurance Fraud place the dollar amount of annual insurance fraud losses at $80 billion, yet the actual figure could be much higher. With new technologies emerging, insurance fraud is evolving. Fraudsters have become quite sophisticated and creative, and only through constant vigilance can carriers expect to keep pace.

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