Two Providers Report Breaches from 2018, 41,000 Patients Impacted

Healthcare IT Security | April 10, 2019

South Carolina-based Palmetto Health is notifying 23,811 patients of a potential breach, caused by a phishing attack in November 2018. According to the notification, Palmetto officials discovered the phishing attack on its employee email accounts that gave a hacker unauthorized access to individual email inboxes. Upon discovery, account access was blocked and third-party technical experts were hired to investigate the scope of the incident. The investigation determined access first occurred in November. Officials said they also examined whether patient data was contained in the breached emails and were “hand reviewed” to obtain patient names and addresses “for use in notification.” “We believe the purpose of the unauthorized access was to gain access to payroll information,” officials said in a statement. On February 19, 2019, officials concluded the investigation that determined the compromised accounts contained names and other patient data used by providers in the course of providing treatment. Officials said a “lesser portion” of the emails contained Social Security numbers and insurance information.

Spotlight

Insurance companies are experiencing unprecedented disruption from a number of market forces such as rapid digitization, rising customer expectations, changing demographics, changes in economic environments, sophisticated fraud amongst others. To rise above the disruption, Insurance companies can benefit from focusing on Superior Customer Engagement, Optimized Operations and Transformed Legacy Operations.

Spotlight

Insurance companies are experiencing unprecedented disruption from a number of market forces such as rapid digitization, rising customer expectations, changing demographics, changes in economic environments, sophisticated fraud amongst others. To rise above the disruption, Insurance companies can benefit from focusing on Superior Customer Engagement, Optimized Operations and Transformed Legacy Operations.

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INSURANCE TECHNOLOGY

NYCM Insurance Launches Snapsheet Payments Software to Enable Digital Payment Options for Claimants and Vendors

Snapsheet | August 27, 2021

Snapsheet, the pioneer of virtual appraisals and an emerging leader in cloud-native claims management software, today announced that NYCM Insurance, a leading personal lines insurance carrier serving customers in New York State, is tapping Snapsheet Payments software to enable digital payments for customers alongside its existing check option. In addition to digitizing payments, Snapsheet will also facilitate faster communication methods during the payments process, power automated workflows, and offer increased transparency into payment statuses. Further, Snapsheet is providing NYCM Insurance with access to a vendor network, enabling the carrier to electronically pay vendors, including third-party administrators, law firms, property contractors, and others. NYCM Insurance prides itself on providing the outstanding service and security it was founded on more than 120 years ago in 1899. Snapsheet is dedicated to supporting the multi-line carrier as it embarks on its digital transformation journey. "Our customers are our top priority, and we strive to do everything possible to make their experience as efficient, transparent, and easy as possible," said V. Daniel Robinson, President and CEO of NYCM Insurance. "By expanding our options for payment beyond the traditional check and enhancing our digital communication capabilities, we're able to provide our customers, employees, agents, and business partners a sense of control in an uncontrollable event." Snapsheet Payments software seamlessly integrates with modern, legacy or multiple core systems with business line configurations to support multiple brands. The platform digitizes the payment experience for personal and commercial P&C to life, annuity, and disability insurance carriers to rideshare disruptors. The solution enables configurable workflows, built-in banking integrations and automated digital engagement capabilities and expedites digital disbursements for policy holders, vendors and third parties. In addition, the solution achieves greater payment status transparency and increased automation through financial integration within claims and treasury organizations, delivering greater consistency for everyone involved in the disbursements process. "An established and trusted insurance carrier for more than 120 years, it's clear that NYCM Insurance values customer service and satisfaction," said Brad Weisberg, CEO and founder of Snapsheet. "Today, as customers have grown increasingly accustomed to the convenience and efficiency that comes with digital experiences, electronic payment options are a must-have. We are proud to pioneer the digital payments transformation for our clients across the globe, helping them better meet, and exceed, modern customer expectations." Snapsheet transforms claims experiences for clients around the globe, from the world's largest insurance carriers such as Zurich, to insurtechs like Branch Insurance and Clearcover, to sharing economy disruptors like Outdoorsy and Getaround. About Snapsheet Snapsheet is the pioneer in virtual appraisals and a leader in cloud-native claims management software, enabling the most innovative claims organizations to deliver the best experiences for customers. With a focus on engagement, digitization, and intelligent automation, Snapsheet provides unmatched software and processes to improve customer experience, drive greater organizational agility, and deliver transformational benefits through its Snapsheet Cloud software suite and Appraisal Services offerings. Snapsheet leads the industry in claims innovation including the deployment of the fastest digital auto insurance claims process in the United States. As a trusted innovation partner, Snapsheet works with more than 125 clients, including many of the largest insurance carriers, third-party administrators, MGAs, insurtechs and sharing economy disruptors. About NYCM NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. The company has grown tremendously over the last 120 years and is currently under the direction of founder VanNess Robinson's great grandson, V. Daniel Robinson II. Aside from the Edmeston headquarters, NYCM Insurance has three additional offices in Sherburne, Canajoharie and Orchard Park. With a team of over 850 employees, and a network of over 1,200 independent agents, NYCM Insurance is dedicated to providing superior service and a quality customer experience to their over 525,000 customers. Insurance lines include Home, Auto, Umbrella and Business. NYCM Insurance is rated A by A.M. Best Company.

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CORE INSURANCE

American Life Announces Inclusion of the Goldman Sachs Xenith Index to its Fixed Index Annuity Policy Holders

Midwest Holding Inc. | January 13, 2022

Midwest Holding Inc. (NASDAQ: MDWT), a technology-enabled, services-oriented annuity platform, announced today that its subsidiary American Life & Security (ALSC) will begin offering exclusively to American Life's Fixed Index Annuity policy holders the Goldman Sachs Xenith Index. The Goldman Sachs Xenith Index is a multi-asset strategy that uses the anticipated macro regime, as identified by a leading economic indicator, to make asset allocations. By using a leading economic indicator, the Goldman Sachs Xenith Index differs from indices that rely on a backward-looking methodology alone. Instead of relying purely on the S&P 500 Index for exposure to U.S. equities, the index employs an intraday overlay that can reduce equity exposure based on intra-day trading "signals". As a result, the strategy incorporates real-time market movements, in addition to other factors, in its rules-based methodology. Depending on the prevailing market regime, the Goldman Sachs Xenith Index also provides commodity exposure by switching between copper and gold based on anticipated economic growth. In addition, regardless of the economic regime, the Goldman Sachs Xenith Index provides constant exposure to a long-short strategy taking positions on different points of the commodity curve in an attempt to capture performance that may be less correlated to other asset classes. "The Goldman Sachs Xenith Index is quite meaningful to Midwest Holding and American Life as we are one of just a few select insurance providers offering this type of index. We are glad to be positioned front and center, as we collectively bring a new opportunity with strong potential to our investors," - Midwest Holding President and Chief Investment Officer Mike Minnich. "Goldman Sachs is pleased to license the Goldman Sachs Xenith Index to American Life & Security. This is our first index licensing engagement with American Life and we are excited about working with their team" - Pratik Pareek, Head of Insurance Equity Derivative Sales at Goldman Sachs. About Midwest Holding Inc. Midwest Holding Inc. is a technology-enabled, services-oriented annuity platform. Midwest designs and develops in-demand life and annuity products that are distributed through independent distribution channels, to a large and growing demographic of U.S. retirees. Midwest originates, manages and transfers these annuities through reinsurance arrangements to asset managers and other third-party investors, who are actively seeking these financially attractive products. Midwest also provides the operational and regulatory infrastructure and expertise to enable asset managers and third-party investors to form, capitalize and manage their own reinsurance capital vehicles. About American Life & Security Corp. American Life & Security Corp. is a wholly owned subsidiary of Midwest Holding Inc. In 2018, the company was recapitalized and reimagined by a team of seasoned insurance, technology and investment experts with a new purpose - build a platform on modern technology with simplicity, transparency and cost efficiency to remedy inefficiencies in the life and annuity industry.

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CORE INSURANCE

Partner Platform has Announced a Partnership with ePayPolicy

SIS, ePayPolicy | June 02, 2021

Now independent insurance agents using Strategic Insurance Software's Partner Platform agency management system can easily take digital payments making it convenient, simple, and secure for their insureds to pay premiums directly from the agency website, client portal, or agency mobile app. "Enhancing and improving our agency clients' ability to serve their insureds through technology is that the focus of the Partner Platform," said Bryce Lee, Director of Product Management for SIS. "We search for insurance technologies that complement Partner's innovative 'digital client experience' tools, including state-of-the-art client portal and mobile app. ePayPolicy may be a great example, through their system our clients' insureds can make payments regardless of where they're, or once they got to submit their payment." "Consumer demand for easy, paperless payments has been growing for decades, and our industry is now catching up to what's been standard practice in most other industries," said Todd Sorrel, one of ePayPolicy's founders. "In the same way that modern management systems like Partner Platform just 'make sense,' we believe ongoing, integrated digital payments also make sense, because it makes life easier for everyone involved, not just the insured." With this integration, ePayPolicy joins a growing list of "Partner Allies" that provide products and services which work together with the Partner Platform agency management system to enhance the independent agency's capacity to retain, grow, and service clients. These relationships are more than integrations – they are commitments from like-minded vendors collaborating to serve mutual clients and leveraging diverse strengths to enhance the experience of our agencies. About SIS Headquartered in Columbus, Ohio, Strategic Insurance Software (SIS) is the team behind Partner Platform -- the agency management system that sets independent agents free from the established order of over-paying and under-utilizing their agency software. "Partner" is more than a name – it's who we are About ePayPolicy Built by insurance professionals for the insurance industry, ePayPolicy is on a mission to replace paper checks for all agency billing. By offering a convenient, secure solution for independent agencies, brokers, MGAs, and premium finance companies, ePayPolicy is transforming how the independent insurance industry collects payments and sends funds.

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