Core Insurance

Insurers and Consumers in Covid-19 Markets: Too Many Missed Connections

April 14, 2021

Although the covid19 spread and the subsequent lockdown imposed will adversely impact the life insurers business in the short term, but with likely a change in consumer behavior and rise in demand for pure protection products given the uncertaninties, the medium term to long term impact may turn out to be positive for them.
Insurers can do more to retain customers who are looking to switch providers.

Spotlight

Thomas Carroll Group plc

With over 40 years’ experience in the industry, Thomas Carroll Group plc is one of the UK’s leading independent providers of business insurance and personal insurance broking, financial management, health & safety and employment law consultancy. In recent years we have moved closer to our clients, opening local offices in Swansea, Haverfordwest and Hereford in addition to our Caerphilly headquarters near Cardiff.

Other Infographics
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Professional Indemnity Insurance Explained

Infographic | December 17, 2019

All too often, the same question is asked. What is Professional Indemnity Insurance? Given how many professionals work in Australia, it’s benefits should be more well known. In this infographic, professional Indemnity Insurance is explained simply and easily so you can get the most out of your business insurance.

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WHAT ACCOUNTS FOR THE GROWTH IN PRIVATE HEALTH INSURANCE SPENDING?

Infographic | March 5, 2020

Hospital care is the largest contributor to commercial health insurance spending growth - 42% of the increase since 2016. The growth in spending due to hospitals is more than twice that of the growth due to physician services and administrative costs, and ten times that of prescription drugs and nursing care. Efforts to control spending should consider how drivers of spending growth are linked to better patient care and chronic disease management.

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Insurance Companies to Improve their Customer Experience

Infographic | June 30, 2022

Customer experience is the single most crucial factor determining loyalty 85% of insurers are using CX initiatives throughout the customer journey & 90% have a c-suite position dedicated to the consumer experience

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PROMOTING POSITIVE CULTURE WHEN ADOPTING INSURTECH

Infographic | March 9, 2020

How can you promote a positive workforce culture to draw a younger generation of professionals to the insurance industry? A survey by SALT Associates and RGA Group Research explores how culture influences disability and life insurance claims operations in the US and Canada. Results indicate that insurance technology will play a role in improving culture in claims administration by easing workloads and scaling processes. At the same time, positive culture will help foster insurtech adoption in this space.

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Why Invest in Customer Care in Your Insurance Business

Infographic | March 6, 2020

Companies choose to outsource some of their business processes as it helps reduce operational costs. The outsourcing industry also created thousands of jobs to help people. In fact, a huge percent of the working class is working on various BPO companies around the world. If it has pros, it also has its fair share of cons which business owners can avoid if they take effort in choosing the right service provider.

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Most Expensive Home Insurance Claims

Infographic | December 14, 2019

Lancaster insurance agency, Martin Insurance, shares an infographic on the most expensive home insurance claims.

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Spotlight

Thomas Carroll Group plc

With over 40 years’ experience in the industry, Thomas Carroll Group plc is one of the UK’s leading independent providers of business insurance and personal insurance broking, financial management, health & safety and employment law consultancy. In recent years we have moved closer to our clients, opening local offices in Swansea, Haverfordwest and Hereford in addition to our Caerphilly headquarters near Cardiff.

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