WHY CUSTOMER EXPERIENCE MATTERS FOR INSURANCE COMPANIES

February 25, 2020

Customer experience (CX) has risen to a new level of importance in the insurance industry. Sure, customers still value price — but it’s not the only consideration. They also want a brand that builds trust and shows they care about their customers. In fact, a recent study by Accenture found that 46% of insurance respondents are "Quality Seekers.” These customers value superior service, automated transactions and personalization.

Spotlight

Cerity

Founded with a bold vision to reimagine small business insurance, we empower owners to quickly and easily protect their team, their assets and their livelihood through an online workers’ compensation solution. With a digital-first approach, we are transforming the entire insurance process - from purchasing and maintaining coverage, to filing a claim - to be simple, fast, and easy. Our proprietary pricing model produces tailored quotes within seconds, and can deliver a new policy in five minutes or less, enabling leaders to get back to what matters most - growing and scaling their operation.

Other Infographics
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CYBER INSURANCE DRIVERS OF LOSS

Infographic | January 8, 2020

The technology risks and manifestations are potentially interconnected, e.g. a breach could be caused by a staff error which leads to extortion which rejected leads to interruption.

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Interesting cyberattacks of 2019 that all reinsures Should Know About

Infographic | January 23, 2020

With the number of cyber-attacks on the rise, it’s natural to think that this increase of cyber-attacks is due to new actors and technological developments, said Yakir Golan, the CEO of Kovrr, the Tel Aviv-based provider of predictive cyber risk modeling solutions. “The truth of the matter is, cyber attacks are very often a modified version of an old attack. Whether it’s the same attack vector, same tools or the same vulnerability with a new exploitation, similar types of attacks, methods and techniques are likely to reappear in the near future and re/insurers should be prepared and on the lookout for how they can affect their portfolios,” added Golan.

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Insurers and Consumers in Covid-19 Markets: Too Many Missed Connections

Infographic | April 14, 2021

Although the covid19 spread and the subsequent lockdown imposed will adversely impact the life insurers business in the short term, but with likely a change in consumer behavior and rise in demand for pure protection products given the uncertaninties, the medium term to long term impact may turn out to be positive for them. Insurers can do more to retain customers who are looking to switch providers.

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WHAT ACCOUNTS FOR THE GROWTH IN PRIVATE HEALTH INSURANCE SPENDING?

Infographic | March 5, 2020

Hospital care is the largest contributor to commercial health insurance spending growth - 42% of the increase since 2016. The growth in spending due to hospitals is more than twice that of the growth due to physician services and administrative costs, and ten times that of prescription drugs and nursing care. Efforts to control spending should consider how drivers of spending growth are linked to better patient care and chronic disease management.

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CAR INSURANCE AND THE IMPORTANT OF HIGHER COVERAGE AMOUNTS

Infographic | January 15, 2020

Were you considering car coverage? Let the infographic inform you why automobile insurance is needed. Most people just choose the cheapest quote they receive for coverage, without really thinking seriously about what would be protected in case of an accident.

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An insurance agent’s ultimate LinkedIn guide

Infographic | December 10, 2019

Insurance agent, is your LinkedIn profile complete? According to them, only half of users have a completely finished profile. Those who DO have a complete profile are 40 times more likely to receive opportunities through LinkedIn. That’s why we’re passing along this insurance agent’s ultimate LinkedIn guide. It’s a checklist in the form of an infographic, easy to follow and use, to get you up to speed.

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Spotlight

Cerity

Founded with a bold vision to reimagine small business insurance, we empower owners to quickly and easily protect their team, their assets and their livelihood through an online workers’ compensation solution. With a digital-first approach, we are transforming the entire insurance process - from purchasing and maintaining coverage, to filing a claim - to be simple, fast, and easy. Our proprietary pricing model produces tailored quotes within seconds, and can deliver a new policy in five minutes or less, enabling leaders to get back to what matters most - growing and scaling their operation.

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