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ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING: IMPLICATIONS FOR THE CLAIMS HANDLING PROCESS

September 16, 2020 | (2:00 PM)
USA (United States of America)
SHARESHARESHARE
Artificial intelligence and machine learning technology is reshaping the traditional claims handling process. Beginning at first notice of loss, AI and ML engines can perform assignment triage through early severity and fraud identification. These technologies can also provide adjusters new insight into resolution strategies. However, in most claims situations, AI and ML are augmenting adjuster expertise, not replacing it. This session will focus on the various types of AI and ML technologies and how they are being used in the claims handling process.