Future of Insurance: Connecting Customers to Outcomes

BriteCore community members share about their digital transformation journeys, key lessons learned, and the pivotal role new technologies play in accelerating growth and positioning organizations for new opportunities.

Insurance prices have changed, but your budget likely hasn’t. Should you raise your retention? Can you go forward with lower limits? Watch this on-demand webinar to learn how you can use data and analytics as essential decision support when evaluating limits, retentions, and more for D&O and Property coverages.

Insurers are in the throes of digital transformation. But there are big differences within the industry based on product line, distribution model, and executive commitment to digital business transformation.Most insurers are still exploring the potential of digital technologies only in pockets of their organization -focusing on marketing or paperless processes. Few are delivering a compelling digital customer experience and building strong digital capabilities for the future.Watch this webinar recording, The State of Digital Insurance Transformation, to hear from guest speaker, Oliwia Berdak, VP, Research Director with Forrester Research, and Andi Dominguez, Global Insurance & Healthcare Specialist with Quadient as they shared:The drivers behind digital transformation of insuranceThe digital maturity of the industry and the main obstaclesPractical advice on how to get started, scale your efforts, and maintain commitment in face of transformation fatigueA framework insurers can use to keep the customer at the center of their efforts, with examples of what each step towards digital might look like

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return. With the majority of insurance executives believing that customer experience will see the biggest impact from technologies like AI, machine learning and advanced analytics, it is no surprise, therefore, that claims should take a special focus.