Human-centered customer experience: Reinventing insurance

It’s either strategic planning season at your company or it soon will be. For insurers, strategy time means renewed, intensified focus on underwriting appetite. Simply put: what business will you strive to win for the next 3-5 years? Many senior line, territory, and segment leadership teams probably won’t discuss much else this summer and fall. But do you have the data to start that discussion? Can you recognize emerging opportunities for profitable growth? Are you relying mostly on your current book or chasing the most recent headline in lieu of having the best information?

On-board sensors, telematics and wearables present ample opportunity for carriers and their insureds to collect and put to good use loss-prevention data. However, the Holy Grail in this endeavor is sharing that data in a transparent, collaborative way.

In this webinar, Insurance Thought Leadership Editor-in-Chief Paul Carroll interviews Mick Moloney, Global Head of Insurance and Asset Management at Oliver Wyman, on the central role the insurance industry can play in improving resiliency as the world recovers from the pandemic and the related economic disruptions.

Bill payments for property and casualty insurance are among the most critical that consumers make. Continuous coverage depends on current policyholder accounts that are fueled by on-time payments.How do policyholders typically fund their P&C Insurance payments? Do they prefer repeating transactions like AutoPay or single One Time payments? What are the payment channels they gravitate toward? And when are they most like to pay their P&C Insurance bills?