The 13 Performance Metrics Your Insurance Agency Should Track

Our first report on e-trading platforms was published in January 2021 and provided a comprehensive analysis of the various platform providers, market dynamics and levels of adoption. The e-trading scene has evolved in the past 18 months and there are some new platform providers to evaluate. To support the launch of the InsTech report, “Marketplaces and Exchanges: 10 Ways They Are Reshaping Insurance”, Robin Merttens hosted a Live Chat on 12 July to discuss the findings.

The term AI is thrown around constantly but how many of us understand what it really means? Why do we hear so much about it? How are computers able to learn and what does this mean for insurance?

Cyber insurance has become a common risk mitigation strategy to lessen the financial impact of a cyber incident. However, it's not until an incident happens that we really think about the type of coverage we carry and how it affects our ability to recover. Dickinson Cybersecurity Law Attorney John Lande and consulting and audit firm SBS CyberSecurity first aired a webinar on April 30 to discuss common questions and issues that arise during an incident as well as what information you should know about your policy to quickly take action. It is now available as an on demand resource. The webinar also includes case studies that cover real-world scenarios that will arm your institution against the next incident.

The history of digitalization of personal lines insurance so far, and what to expect next, What UK FCA regulations can tell us about building digital insurance products which are compliant and personalized and How traditional insurers can re-think customer lifecycle stages and become more competitive versus digital challengers