The MDM Journey to Customer Centricity in Insurance

InsurTech is set to be one of the most major and developing areas of practice over the next few years for insurance practitioners. This webinar will look at various elements of InsurTech to give you the tools you need to grapple with this emerging area of practice. Topics to be covered include: Overview – InsurTech and the law, Digitizing the insurance value chain.

Customers are looking for simple, straightforward processing of small commercial applications. Automated underwriting can help insurers get ahead in the “Race to Zero”— the point where applicants have no further questions to answer when they come to you for coverage except their business name and address. For effective automated underwriting, insurers must master the intersection of data, analytics, workflow, and technology.

The Insurance Distribution Directive (IDD) requires all insurance distributors and their employees to have the appropriate knowledge and ability to perform their roles. This must be supported by a minimum of 15 hours’ Continuing Professional Development (CPD) a year. Employees must have a minimum necessary knowledge of eight core areas. This webinar presents an overview of the eight core areas of the IDD and suggested areas of learning for each core area. CPD is also discussed and what can be recorded as CPD and why this is important.

Health really is now everyone's business. 'Work' is no longer where we go but what we do. Fuelled by a global pandemic and enabled by rapid technological change, how we work, how we think about our health, and the connection between the two is radically changing. As workers, businesses, and government scramble to adapt and evolve, insurers can either watch it all unfold or emphasise the importance of health and resilience to help pioneer a new economy. But to do that, we need to overcome outdated perceptions of what insurance does and how insurers behave to be seen as a valued partner to new challenges.