The CX revolution: are insurers ready for the AI era?

Insurance is a unique business. You help people protect their property, health and lives. And you need to constantly look for effective ways to perfect your message. Your competition is right behind you and your customers expect you to use completely different channels and tools to get in touch with them. Especially the one which they use on a daily basis. The problems you have to deal with to stay in the game must be giving you headaches.

Continued market uncertainty fueled by rising inflation, geopolitical turmoil, and the looming threats of recession has left insurers with much to consider going into next year. With interest rates and loss costs continuing to rise, as well as the ongoing impact of climate change, the industry must make ongoing adaptions to stay ahead of the curve. Join us for a complimentary webinar in which subject matter experts from S&P Global Market Intelligence, S&P Dow Jones Indices, and S&P Global Ratings will dive into trends and challenges facing the insurance industry in 2023 and beyond.

The insurance space is becoming increasingly competitive due to tech-driven change and customer expectations for more personalized solutions. But it would be a mistake to assume that the implications of the digital age are just intended for Personal Lines. Watch this exclusive webinar to hear Strategy Meets Action (SMA) founder Deb Smallwood share her perspective on the nature of digital transformation in Commercial Lines. Watch now to learn about opportunities for insurers and MGAs to enhance technology capabilities and improve collaboration with agents.

Facing high levels of volatility and disruption, companies need a more comprehensive picture of risk within their operations -- one that also allows them to be nimble, streamline modern workflows, and take action in new markets. The next generation of risk management demands that corporations reimagine how they collect, analyze, and capitalize on a range of risk data insights to ‘Set the Pace.’