Digital Distribution: Revolutionizing Agent-Insurer-MGA Collaboration

Innovation Economy as the new energy to Asia-pacific economic integration, at the same time, Chinese Internet insurance innovation is already affecting the entire Asia-pacific region, an open rule of the insurance industry in the Asia-pacific region is being established.

Almost two years on from the start of the pandemic, this panel discusses crucial questions about the state of our sector, the challenges it faces and the ongoing opportunities to rebuild consumer trust and support the efforts in building back from the crisis. Panellists examine how far the industry has progressed in its efforts to tackle the reputation issues that came to the forefront during the crisis, as well as considering our role in supporting the economic recovery, particularly against the backdrop of net zero targets and the green finance agenda.

The supercharged move to digital has made it clear that building a coherent AI strategy is critical for insurers to deliver next-level CX excellence and drive competitive advantage in a populated marketplace. From developing self-service options to orchestrating a seamless omnichannel experience, insurers must embrace the AI era or risk falling behind in the CX revolution.

Addressing the impacts of climate changes means fundamental reforms to key sectors in the economy. Meeting the UK’s Carbon Budget target of a 78% reduction in CO2 emissions by 2035 will require considerable investment across the economy, including c£0.8trn on energy efficiency in buildings and 30,000 new electric vehicle charge points needed each year to meet the 2030 date for phasing out sales of non-EV vehicles. This session looks at how this rapid transformation will impact insurance markets, exploring both how the sector will have to evolve its products and practices and where insurers can drive this by incentivising behavioural change and working collaboratively with customers and the sector’s supply chain.