Digital Transformation in Insurance: Customer Experience is Key

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
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OTHER ON-DEMAND WEBINARS

Breaking Through the Hard Insurance Market

riskonnect.com

Insurance prices have changed, but your budget likely hasn’t. Should you raise your retention? Can you go forward with lower limits? Watch this on-demand webinar to learn how you can use data and analytics as essential decision support when evaluating limits, retentions, and more for D&O and Property coverages.
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Is Cyber Insurance Worth It?

wizer

If only our Homeowners and Auto Insurance Policies worked like Cyber Insurance! This was one of the most eye-opening webinars I have attended packed full of good (and reliable) information sourced from the experts who deal with the underwriting, mitigation, and sales of Cyber Insurance.
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Harnessing Data & Technology for Digital Transformation in the Insurance Industry

The insurance sector has been notoriously slower than other industries to adapt to technology, and digital transformation has been no exception. But an increasingly volatile risk landscape, coupled with the shift in consumer behavior made it necessary to fast track this journey. In addition, improved analytics capabilities and the seemingly ever-expanding available data brought with it opportunities for insurers to understand their risk exposure as well as their customer needs, and address them in a timely and efficient manner.
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Life, Annuities & Benefits - Hyper Personalization & The Customer Experience

Personalization is rapidly becoming more sophisticated. Insurance is no exception. Thought leaders discuss state of the art capabilities, how they are being used in insurance and what it takes to implement them.
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