Digital Transformation in Insurance: Customer Experience is Key

Insurance Innovation Reporter

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
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Spotlight

Discover Worldview®, Chubb’s web-based application for real-time insurance program management. With this innovative technology, Chubb clients and brokers can seamlessly track all aspects of their risk management program.

OTHER ON-DEMAND WEBINARS

Using trust and innovation: can insurers shape the future of health and work?

abi.org.uk

Health really is now everyone's business. 'Work' is no longer where we go but what we do. Fuelled by a global pandemic and enabled by rapid technological change, how we work, how we think about our health, and the connection between the two is radically changing. As workers, businesses, and government scramble to adapt and evolve, insurers can either watch it all unfold or emphasise the importance of health and resilience to help pioneer a new economy. But to do that, we need to overcome outdated perceptions of what insurance does and how insurers behave to be seen as a valued partner to new challenges.
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The CX revolution: are insurers ready for the AI era?

Insurance Innovator

The supercharged move to digital has made it clear that building a coherent AI strategy is critical for insurers to deliver next-level CX excellence and drive competitive advantage in a populated marketplace. From developing self-service options to orchestrating a seamless omnichannel experience, insurers must embrace the AI era or risk falling behind in the CX revolution.
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Tenant Liability Insurance

Lorman

Many landlords are forced to bear the solvency risk of their tenants' lease promises to repair damage or to indemnify the landlords for liabilities to third parties arising out of the tenants' operations and activities in the demised premises. These exposures are often much larger than security deposits held. Tenant liability insurance is a program designed for landlords to protect the landlords' own insurance limits, deductibles, and assets in the event of loss or damage to the designed premises or liability for losses suffered by third parties as the result of the tenants' actions.
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The Insurer Strikes Back: AI for Hire from Taikang?

Celent

Chinese consumers are increasingly spoiled by innovations driven by AI, which are becoming smarter and driven by data. This is happening across different industries, so insurers servicing them are working hard to meet these heightened expectations. Celent Analyst Zao Wu explores how and why the insurer Taikang is building an AI platform and what they hope to gain.
Watch Now

Spotlight

Discover Worldview®, Chubb’s web-based application for real-time insurance program management. With this innovative technology, Chubb clients and brokers can seamlessly track all aspects of their risk management program.

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