Digital Transformation in Insurance: Customer Experience is Key

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
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OTHER ON-DEMAND WEBINARS

Demystifying Cyber Insurance for Small Businesses: What Every Main Street Business Owner Should Know About Cyber Coverage

Risk&Insurance

Cyber risk exists for any business using computers connected to the Internet to execute daily functions. What would happen if your information technology stopped functioning due to a cyber event? Tune in to this webinar to learn about cyber risk and how the right cyber insurance policy is key to protecting your business.
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OPIOID ABUSE PREDICTION: USING SOCIO-DEMOGRAPHICS TO GENERATE INSIGHTS

ahip.org

Healthcare organizations need detailed data to gain an in-depth understanding of specific populations and their health concerns so they can design effective outreach programs, manage care, and contain costs. But health risk assessment (HRA), claims, and enrollment data are no longer enough - they dont provide the consumer insights needed to pinpoint communications, marketing and other outreach strategies.
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The Four Keys to Winnng the Race to Zero

Customers are looking for simple, straightforward processing of small commercial applications. Automated underwriting can help insurers get ahead in the “Race to Zero”— the point where applicants have no further questions to answer when they come to you for coverage except their business name and address. For effective automated underwriting, insurers must master the intersection of data, analytics, workflow, and technology.
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Taking Back Control: How Verisk’s WCMSA Services Help you Reduce Costs and Get Claims Settled!

When it comes to reducing Workers’ Compensation Medicare Set-Asides (WCMSAs), the best defense is a good offense! Verisk’s suite of WCMSA services and cost-mitigation strategies provides workers’ compensation insurers with the help that they need to get costs under control and claims settled.
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