Digital Transformation in Insurance: Customer Experience is Key

Insurance Innovation Reporter

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
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Spotlight

The Affordable Care Act (ACA) ushered in dramatic changes for small employers and the market where these employers purchase coverage. However, the impact of ACA provisions designed to improve coverage options and reduce administrative costs for small businesses has been lessened by the availability of non-ACA compliant plans and other benefit arrangements. This report assesses small-group market trends through a review of premium and enrollment data, federal and state policy decisions, and semi-structured interviews with insurance company executives, brokers, and representatives of small business purchasers in six states Arkansas, Minnesota, Montana, New Mexico, Pennsylvania, and Vermont.

OTHER ON-DEMAND WEBINARS

BIBA SCHEMES AND FACILITIES WEBINAR TRANSPORT INSURANCE PRESENTED BY RATCLIFFE INSURANCE BROKERS

Biba

Knowledge of transportation technology both in-vehicle and associated. Understanding of how technology improves insurance risks. Awareness of future industry developments. How to use your knowledge to get a competitive edge.
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The Premium Tax Credit

Health Reform

webinar presented on September 13, 2018, Tara Straw, Senior Policy Analyst, provides a detailed discussion of eligibility for the premium tax credit—including how offers of employer-sponsored insurance can affect eligibility—as well as how the credit is calculated. Overview. Jump to video section, View slides. Open enrollment 6 for coverage year 2019. Overview of the coverage landscape.
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CQCS Insurtech & Innovation 2021

insuremo.com

This is the third edition of CQCS insurtech event, the expectation is to have more than 100 supporters and more than 1500 participants this year. Brokers, regulatory agencies, insurance companies, insurtechs, investors, technology service providers and insurance entrepreneurs from all over the world are welcome to attend the event.
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Al adoption strategies for commercial insurance providers

intellectseec.com

This webinar will discuss successful Al adoption strategies with minimal business disruption for immediate business lift in just weeks. There will be discussion on this tailored approach and effective management of four core pillars - people, process, technology and data.
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Spotlight

The Affordable Care Act (ACA) ushered in dramatic changes for small employers and the market where these employers purchase coverage. However, the impact of ACA provisions designed to improve coverage options and reduce administrative costs for small businesses has been lessened by the availability of non-ACA compliant plans and other benefit arrangements. This report assesses small-group market trends through a review of premium and enrollment data, federal and state policy decisions, and semi-structured interviews with insurance company executives, brokers, and representatives of small business purchasers in six states Arkansas, Minnesota, Montana, New Mexico, Pennsylvania, and Vermont.

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