Exceed Your Customer’s Expectations: Leverage Transformative Products, Services and Experiences

Emerging personal auto and homeowners trends have insurance leaders seeking ways to adapt nimbly, win business efficiently, and lift the customer experience (CX) while digitizing the quoting process.

Insurance continues its rapid pace of change with customers leading the charge! But the big difference from the last 2-3 years is that the changes represent shorter periods with key breakpoints signaling significant shifts in customer behaviors and expectations. The result evolving and new challenges and opportunities for insurance leaders.

What is privacy in general, and privacy in the digital world? What does 'privacy breach' mean from the customer and data perspectives? What are the risks?

For the last six months, the insurance industry has faced significant economic volatility whilst implementing major regulatory changes such as IFRS17 and adapting the operating model to a fast-changing digital world. Join Anaplan and Deloitte experts for an insurance panel discussion and learn from finance and operations executives: how the pandemic has affected their operating model and digital transformation programs how finance and operations are revisiting priorities and adapting their planning and performance management processes how modern planning technology can help navigate current uncertainties and support resiliency