Exceed Your Customer’s Expectations: Leverage Transformative Products, Services and Experiences

Many companies rely on information contained in a certificate of insurance as proof of insurance coverage, only to find out after it is too late that the information was not accurate or coverage was not in place. Policyholders often furnish third parties with certificates of insurance without considering the effects doing so may have on their coverage. Insurance agents can also be too quick to issue a certificate of insurance, and may face liability or even fines if they are not careful. This topic will help anyone working with certificates of insurance in any field understand what a certificate of insurance is, and what it can and cannot do, and will fully explain the pitfalls of certificates of insurance, and how policyholders, brokers, and third parties seeking coverage under another's policy can get themselves into trouble in requesting, issuing, and relying upon certificates of insurance.

A panel of BriteCore customers and Chairman Phil Reynolds share their digital transformation journeys. Hear about their successes and key lessons, and learn more about how core system modernization can position insurers for growth and new opportunities.

Change and disruption are a constant in today’s digital era but has exploded in intensity and breadth starting with InsurTech emerging in 2015 and accelerating during the pandemic. The tectonic forces of customers, technology and shifting market boundaries are driving foundational change to the insurance industry. From embedded insurance to the acceleration of commoditized insurance, the expansion of a multi-channel world, the resilience of agents and brokers who embrace technology, digital ecosystems, technology as a service, next generation customer engagement models, the data and analytics arms race, the demand for new payment options and the rise of new innovative products.

Celent’s Tom Scales explores the future of an industry. Drawing on a recent report, Tom delves into his prognostications for the future as well as those of fellow analyst John Barr. The industry is changing at a rapid pace, from digital transformation, to fluidless underwriting, to transparency in compensation.