Future of Insurance: Connecting Customers to Outcomes

The traditional B2B2C affinity and program business concept offered insurance products through non-insurance or non-financial organizations such as associations, non-profits, employer groups and more. However, today’s buyers do not necessarily associate with some of these traditional groups and will look to buy insurance through other groups such as Gig Economy groups, health and fitness organizations, large retailers, auto manufacturers and more – where the purchase is part of strong relationship or buying transaction they are doing.

Insurance Nexus will host a webinar in conjunction with Connected Claims USA 2019 on the transformative effect of Connected ClaimsSenior claims officers from two leading insurance carriers, USAA and Esurance, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of Connected Claims. These leading executives will explore how they expect the new era of connected claims to deliver unprecedented business efficiency and superior customer experience.Our research has revealed that carriers are already on the path towards the ‘organization-wide’ approach to Connected Claims transformation. Keeping the process of innovation on track means drilling down into what will have the biggest impact on both customer experience - the ultimate point of competitive differentiation - and business efficiency. The strong focus on three or four core elements of that process, notably IT, Analytics, AI and Machine Learning, shows that carriers are committed to creating solid foundations on which to build for the future.

To support the launch of the InsTech report, ‘From Admin Systems to Ecosystems: Enhancing services through partnerships’, Robin hosted a Live Chat to discuss the distribution, underwriting, claims and innovation benefits that are evolving from the ecosystem model and the role that admin systems can play in providing and enhancing them.

Insurance claims are a key moment of truth for policyholders where carriers have an opportunity to either make a positive impression and increase satisfaction and renewals, or deliver a frustrating experience that alienates customers and makes them consider alternative insurers. In this Age of the Customer, policyholders demand personalized communications with a seamless end-to-end experience rather than a fragmented and confusing journey.