Human-centered customer experience: Reinventing insurance

Deloitte

With customers increasingly expecting digital interaction opportunities, insurers are placing emphasis on their digital strategies throughout the customer lifecycle and across all channels. How are leading insurance companies reinventing themselves with the human experience at the center? We'll discuss: Developing a digital business strategy and building a digital organization around it, both centered on human experience.Targeting new customers by providing intuitive, transparent, and seamless digital experiences.
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Spotlight

Despite accounting for only a marginal portion of the broader Property, Casualty and Direct Insurance industry (IBISWorld report 52412), rapidly increasing consumer awareness and acceptance of industry offerings has benefited the Pet Insurance industry substantially during the current five-year period. According to the latest available data from the Department of Clinical Veterinary Science and the Pet Food Institute, 30.0% of pets in Sweden and 23.0% of pets in the United Kingdom are covered by pet insurance policies.

OTHER ON-DEMAND WEBINARS

RPA in the insurance industry: lessons learned & best practices

Blue Prism

Insurance companies have an opportunity to leapfrog generations of technology advancements and are driving end to end transformation impacting customer experience through back-end processes such as claims-processing, underwriting and providing policy quotes. Today, more and more businesses have turned to Robotic Process Automation (RPA) and a Digital Workforce to help streamline their processes in order to remain competitive while being able to delight their customers thanks to fast turnaround times and accurate information.
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ON-DEMAND WEBINAR: Digital Transformation in Insurance

dxc.technology

Digitalization is on everyone’s agenda these days, and there are more efficiencies to be gained especially in the areas of claims, underwriting and risk inspections.DXC’s cloud-hosted SaaS offerings, powered by 360Globalnet, provide a comprehensive digital strategy for claims and risk management. Our technology works alongside your current IT infrastructure and provides unique capabilities in self-service, intelligent systems, smart mobile devices, livestreaming video, data analytics and fraud detection.
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Staying Current on Insurance Issues Confronting Nonprofit Organizations

Lorman

For most nonprofit organizations, the importance of insurance is old news. Too often, that appreciation stops at the headline and remains frozen in the past. Nonprofit organizations, their directors, and their executives sometimes assume that broadly named form insurance policies cover their potential liabilities without reading the fine print. When disaster strikes that fine print can make the difference between a nonprofit organization receiving its bargained-for insurance benefits and dipping into its own reserves.
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CQCS Insurtech & Innovation 2021

insuremo.com

This is the third edition of CQCS insurtech event, the expectation is to have more than 100 supporters and more than 1500 participants this year. Brokers, regulatory agencies, insurance companies, insurtechs, investors, technology service providers and insurance entrepreneurs from all over the world are welcome to attend the event.
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Spotlight

Despite accounting for only a marginal portion of the broader Property, Casualty and Direct Insurance industry (IBISWorld report 52412), rapidly increasing consumer awareness and acceptance of industry offerings has benefited the Pet Insurance industry substantially during the current five-year period. According to the latest available data from the Department of Clinical Veterinary Science and the Pet Food Institute, 30.0% of pets in Sweden and 23.0% of pets in the United Kingdom are covered by pet insurance policies.

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