Human-centered customer experience: Reinventing insurance

AI once felt like an insurance buzzphrase, viewed by many established players in the industry as a novelty and relegated to siloed innovation teams. Over time, a small number of incumbents and new entrants have found ways to start capturing real value from AI.

In this webinar, special guest Dr. Jake Avila will discuss the significant labor shortages currently afflicting the restoration industry—and what can be done to help refill the ranks of qualified adjusters.

Customers are looking for simple, straightforward processing of small commercial applications. Automated underwriting can help insurers get ahead in the “Race to Zero”— the point where applicants have no further questions to answer when they come to you for coverage except their business name and address. For effective automated underwriting, insurers must master the intersection of data, analytics, workflow, and technology.

Claims for damage to property or persons often arise in connection with ongoing or completed construction projects. For many of these claims parties maintain insurance that may potentially provide a source for coverage and recovery for those claims. This topic will address excess insurance policies, builders' risk insurance, and errors and omissions (aka professional liability) policies for design professionals and typical exemptions. In a world that is constantly changing, this topic will address some of the latest developments in how federal and some state courts are interpreting insurance contracts. This content has been prepared by attorneys with more than 35 combined years of experience in construction litigation and will help you understand the basics of insurance policies available on construction projects, the types of claims that may be covered, and common problems in identifying and making claims under those policies.