Immigrant Health: The Role and Impact of Medicaid, HIPAA, and the Public Charge Doctrine

Recertification, or continuing education, is an essential part of an accredited certification process, enabling RIMS-Certified Risk Management Professionals to stay up to date on the most current risk management trends and practices. Attend this webinar to learn how to meet the recertification requirements to support your professional growth and continued success in risk management.

Change and disruption are a constant in today’s digital era but has exploded in intensity and breadth starting with InsurTech emerging in 2015 and accelerating during the pandemic. The tectonic forces of customers, technology and shifting market boundaries are driving foundational change to the insurance industry. From embedded insurance to the acceleration of commoditized insurance, the expansion of a multi-channel world, the resilience of agents and brokers who embrace technology, digital ecosystems, technology as a service, next generation customer engagement models, the data and analytics arms race, the demand for new payment options and the rise of new innovative products.

Insurers are in the throes of digital transformation. But there are big differences within the industry based on product line, distribution model, and executive commitment to digital business transformation.Most insurers are still exploring the potential of digital technologies only in pockets of their organization -focusing on marketing or paperless processes. Few are delivering a compelling digital customer experience and building strong digital capabilities for the future.Watch this webinar recording, The State of Digital Insurance Transformation, to hear from guest speaker, Oliwia Berdak, VP, Research Director with Forrester Research, and Andi Dominguez, Global Insurance & Healthcare Specialist with Quadient as they shared:The drivers behind digital transformation of insuranceThe digital maturity of the industry and the main obstaclesPractical advice on how to get started, scale your efforts, and maintain commitment in face of transformation fatigueA framework insurers can use to keep the customer at the center of their efforts, with examples of what each step towards digital might look like

A panel of business and technology experts will examine how insurers are using state-of-the-art digital platforms to jump-start their direct-to-consumer channel efforts. These new platforms allow for faster speed to market for new products, faster entry into new marketing channels, improved customer experiences and more effective variable cost administration. Self-learning, artificial-intelligence-driven capabilities like virtual servicing agents and robo advisors will be integrated and play a key role in driving the next generation of customer experience.