Innovation in Insurance: Beyond Blockchain and AI

Emerging personal auto and homeowners trends have insurance leaders seeking ways to adapt nimbly, win business efficiently, and lift the customer experience (CX) while digitizing the quoting process.

The global economy has quickly adapted to the new normal, and customer expectations of speed and security continue to drive innovation and adoption. COVID-19 has moved digitization to the forefront, and Property & Casualty (P&C) insurance is no exception. As insurers look to protect employees while answering policyholder demands for faster and safer payment methods, push to card solutions have emerged as a method of offering a new level of flexibility and speed to a traditionally ACH and check heavy industry.

Insurance firms recognize that their future depends on the digital initiatives that drive better customer experience and more efficient operations. But heightening customer expectations, stalled progress on customer experience, a global recession on the way, and a new big tech name showing its interest in the business of insurance will reshape the technology strategies of insurance firms in mature and emerging markets. This webinar guides insurance technology decision-makers and their technology solutions providers to connect the what of insurance — underwriting, claims, and compliance to new hows — through innovative applications of AI, robotics, and distributed ledger technology that create trusted and differentiating customer experiences while protecting the balance sheet.

Why only 10% of agents pass their book onto their kids. How to determine the value of your book. What to keep in mind when you start succession planning. PLUS: Get your questions answered from a seasoned insurance agent who's planning his own retirement!