Innovation Roadmap

It can be hard to know which metrics your agency should be tracking and how often you should be looking at these data points. Every agency will be different in what they'll look at, but you should track metrics that align with goals you've set for yourself and your agency.

Gain an understanding of the tax rules surrounding health and welfare benefits along with deadlines and reporting requirements. This program will cover the basics of calculating the taxation of health and welfare benefits provided to employees, along with the reporting requirements associated with these benefits. It will include a discussion of the reporting requirements for medical coverage under the Affordable Care Act, and how to navigate the taxation of the alphabet soup of health savings accounts (HSAs), health reimbursement arrangements (HRAs), and flexible spending accounts (FSAs).

From finding a witness’s phone number to locating additional coverage for an underinsured claimant, proprietary and public records data can be incredibly helpful in making claims decisions. However, such data contains sensitive personal information that is generally regulated and auditable.

Celent’s Tom Scales explores the future of an industry. Drawing on a recent report, Tom delves into his prognostications for the future as well as those of fellow analyst John Barr. The industry is changing at a rapid pace, from digital transformation, to fluidless underwriting, to transparency in compensation.