Insurance Fraud

Every element of the claims process is being automated, so why are payments still being made with paper checks. This elongates the claims process, negatively effects CX and creates a security issue. It is the last mile for carriers to cover in order to the create a straight through claims process. Reuters Events would like to formally invite you to an exclusive virtual roundtable for senior executives from the insurance industry. Discuss alongside your peers, the problems, solutions and future of this issue behind closed doors.

Engaged Customers are generally happy customers. Are your customers engaged?The most engaged small business and personal lines customers are often ones carriers no longer want to retain because they had a loss and now cost money. This policyholder dilemma creates a distinctive opportunity for the insurance industry to provide value in a way that has long been a challenge for smaller accounts, before a loss occurs. Cyber risks now provide unique opportunities for insurance providers to own the conversation and provide cost-effective solutions to help engage this group of customers.

AI capabilities are rapidly maturing, and they represent a competitive advantage for insurers. Data science departments are tasked with developing AI-driven improvements for current solutions and processes.

To best reach their customers insurers are moving to digital distribution channels. This is meeting the needs of the growing tech savvy customer base and allowing for direct communication, but challenges come where customers require support and advice in complex processes.