Insurance Fraud

eBaoTech® is a technology solution provider for global insurance industry. Our mission is to “make insurance easy”. We have clients in more than 30 countries across all continents, serving numerous insurers, agents, brokers, InsurTech startups and others in the insurance ecosystem. eBaoTech's digital solutions include both SaaS and PaaS, built purely based on cloud native and microservices architecture. InsureMO® aims to become a global standard insurance PaaS/middleware; eBaoCloud® SaaS includes DigitalCore® for insurers and selective ecosystem platforms in certain markets.

AI capabilities are rapidly maturing, and they represent a competitive advantage for insurers. Data science departments are tasked with developing AI-driven improvements for current solutions and processes.

Insurance claims are a key moment of truth for policyholders where carriers have an opportunity to either make a positive impression and increase satisfaction and renewals, or deliver a frustrating experience that alienates customers and makes them consider alternative insurers. In this Age of the Customer, policyholders demand personalized communications with a seamless end-to-end experience rather than a fragmented and confusing journey.

Join Director and Consulting Actuary Linda Brobeck and Consulting Actuary Tom Kolde for an overview of cluster analysis, an unsupervised machine learning technique used to manage high-dimensional, correlated data. Topics for discussion include data and input requirements, interpreting output and practical insurance applications.