Insurance Industry Best Practices for Supply Chain Resiliency

What is the apprpriate attire for classesThe attire for our live classroom classes is business casual. Dress comfortably but neatly. The classrooms are kept on the cool side, so we suggest you bring a sweater or jacket, even in the summer.Do you take breaks We provide regular breaks. The instructor may cancel or postpone a break if the class is running behind in getting through the class material. A lunch break is provided during our daytime classes.

This event is in a hybrid format to be held on October 21 from 13:00-17:00 and on the theme of “Digital Approach for Building Customer Contact in Insurance”. This forum will give the attendees an in-depth look at the digital approach of insurance companies that are one or two steps ahead of others.

Join Deb Zawisza, Novarica’s VP of Research and Consulting, as she discusses how insurer priorities have shifted and the practical focuses insurers are adopting to enable flexibility, resilience, and innovation at their companies in this new normal.

As insurers deal with the fallout from COVID and dedicate themselves to improving the customer experience, many still shy away from refreshing their correspondence because they worry it takes too much time, effort and money. Artificial intelligence can now solve the problem by using "content intelligence" to quickly sort through even ad hoc correspondence. AI lets firms modernize their correspondence with messages and branding that are consistent and with the right reading comprehension level, no matter how the company touches a customer -- pleasing customers while lowering costs.