INSURANCE TRANSFORMATION – OPERATIONALLY AND STRATEGICALLY – WHERE ARE WE?

The Developing a Managed Operational Services Model webinar explores from the perspectives of leading operations, middle office, and investment officers, the key considerations when contemplating the outsourcing of critical functions, responsibilities, and deliverables to a third-party for the first time or to a greater extent. The webinar will offer participants the opportunity not only to hear from respected investment industry practitioners but also to question them on their views and approaches. Discussion points include: Examining the benefits of co-sourcing and outsourcing and how a firm creates a framework and partnership to better serve operations, data governance, risk management, and compliance Exploring at which stage of a firm’s lifecycle they should evaluate outsourcing options to alleviate the operational burden of legacy system workarounds How to evaluate a managed services provider’s offering and balance different stakeholder demands Obtaining buy-in across the organisation when adopting the Managed Services approach including the issues of control and oversight Considering how managed services can help meet the demand of investor transparency with a flexible offering focused on reporting and client communication

There is certainly no shortage of Medicare Secondary Payer (MSP) compliance issues as we enter the new year! In 2022, liability, workers’ compensation, no-fault, and other insurers will continue to face formidable MSP challenges on many fronts. Now is the time to ensure your compliance practices are up to date to avoid potential liability. This session will help you prepare to deal with Medicare issues this year to ensure that you are on top of the key trends and updates from a practical claims perspective.

Becoming a digital organisation is more than having a website and re-creating manual processes electronically.End to end digital transformation is about leveraging digital to transform the way organisations think about solving business problems, building new technology capabilities that can enable change and an agile, innovative culture that can effectively meet changing customer expectations.However, successfully achieving this is easier said than done as changing traditional operational processes and technology systems presents a number of critical challenges.

Like the Loch Ness Monster from Scottish folklore, only a small portion of life insurance and annuity fraud is ever seen. But unlike the Loch Ness Monster, fraud in the life and annuities fraud is very real and is much larger than the industry is able to estimate. Where are these attacks coming from and what action must life and annuity carriers take to mitigate the problem?