Is Employee Health Insurance Failing Americans?

Security is a key issue for insurer CIOs, consuming more than 10% of IT spending and even more mental bandwidth. Issues include security practices and frameworks, as well as the impact of regulations like GDPR and NYS Cybersecurity. This webinar is based on our recent IT Security Update 2019 report.

Insurers are in the throes of digital transformation. But there are big differences within the industry based on product line, distribution model, and executive commitment to digital business transformation.Most insurers are still exploring the potential of digital technologies only in pockets of their organization -focusing on marketing or paperless processes. Few are delivering a compelling digital customer experience and building strong digital capabilities for the future.Watch this webinar recording, The State of Digital Insurance Transformation, to hear from guest speaker, Oliwia Berdak, VP, Research Director with Forrester Research, and Andi Dominguez, Global Insurance & Healthcare Specialist with Quadient as they shared:The drivers behind digital transformation of insuranceThe digital maturity of the industry and the main obstaclesPractical advice on how to get started, scale your efforts, and maintain commitment in face of transformation fatigueA framework insurers can use to keep the customer at the center of their efforts, with examples of what each step towards digital might look like

Changing customer expectations and behaviors are forcing a shift to a multi-channel world, which is challenging insurers to provide channel options and choice across the entire value chain. Within this rapidly shifting business landscape, insurers must rethink their distribution strategy and execution, because improving distribution is critical to growth. Agents and advisors remain critical to the way insurers engage customers and sell their products and services, but how they do this needs to look much different than it did five years ago, or even one year ago. Insurers must set up multi-channel distribution options to enhance customer interactions on the cus­tomer’s terms … not the insurer’s. As a result, distribution channel strategies, including how to support the traditional agent/broker channel, are a focus for transformation in the age of Digital Insurance 2.0, and are foundational to an insurer’s ability to realize their growth and innovation strategies.

Discover a selection of ideas and initiatives that left a mark in the industry last year and which can shape insurance in 2022. Digital transformation continued to set the agenda last year, and FintechOS explored this trend from multiple perspectives: challengers, operational efficiency, customer-centricity, and more. We listened to the needs of the industry and launched a major upgrade to our new-generation financial technology solution.