Japan Insurance Forum 2021

LONDON: Senior insurance executives to explore the AI-enabled personalization of insurance products to increase customer loyalty.Customer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences.

Constraints cause creativity. Covid created the need to handle property claims remotely. The technology and uses of devices to assess damage and settle claims has proliferated in the last 24 months. To support the launch of the InsTech London report, “Remote Claims Assessment - the 40 companies to watch”, Matthew Grant hosted a Live Chat to discuss the findings in our report. We spoke to the creators and users of these solutions, examine what is happening in this area, discuss the opportunities emerging from new technologies and the future themes in remote claims assessment.

How do you know whether your cyber insurance policy includes the right provisions in the case of an incident? Will it cover potential ransomware costs? Join experts from Kroll, a division of Duff & Phelps and NetDiligence as they share proactive measures companies can take to secure adequate coverage and the risk areas most often overlooked.

Over the years, improving the customer experience has remained the top driver for digital transformation. What were once aspirational views of innovative digital experiences are now requirements for future immersive experiences for both business-to-consumer and business-to-business markets. The race for relevance means organizations must measure and align future technology investments to improve convenience, context and control for both customers and the employees that support them. This requires a shift to the cloud and investments in real-time data-driven experiences. Leaders show an increase in equity and 25-point differential improvement in new metrics. In this webinar, we will discuss how businesses must elevate the importance of information technology (IT) and business agility with an eye toward accelerating the pace of transformation to embrace a modern approach to improving customer experiences from core to edge, as innovation and resiliency are critical to survival.