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Leveraging Data Transparency for the Perfect Customer Experience

Leveraging Data Transparency for the Perfect Customer Experience
With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience.

The challenge is how to provide a superior customer experience within the confines of remote digital processes. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.
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Insurance Growth & Opportunities – How Next Gen Technology, Products, Data, Channels and Ecosystems are Driving Change in the Face of Increasing Market Changes

For decades, the creation and evolution of insurance markets, products, channels, technology, and customers unfolded at a slow and steady pace. It took months if not years to launch a new product. Core business technology was replaced only every 20-30 years and the projects took many years and multi-millions to implement. Customers were the Baby Boomers and Gen Xers who followed similar life stages and had similar needs and expectations. Companies managed and lived with slow transformation because everyone was in a similar position.
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Watch Now

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Watch Now

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