Next-Generation Risk Assessment: Cyber and Beyond

enior insurance executives to explore the AI-enabled personalization of insurance products to increase customer loyaltyCustomer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences. Based on a 2019 Insurance Nexus survey, insurance executives believe that customer experience will see the biggest impact from the implementation of AI. While there are many barriers for carriers to effectively leverage AI, its potential for winning and retaining customers in the future is beyond doubt.

The insurance industry is in the midst of a massive transformation and digital strategies are at the heart of the change. How are agencies responding and how does that affect insurers? Watch this on-demand webinar to hear insurance industry expert Mark Breading, partner at Strategy Meets Action (SMA), share findings from SMA's latest survey on the changing agency distribution channel.

In this webinar, Insurance Thought Leadership Editor-in-Chief Paul Carroll interviews James Maudslay, Head of Global Insurance at Equinix, on how information systems are – and aren’t – taking new forms.

The traditional age of insurance is now replaced with the hyper-digitized market dynamic that is influencing all industries. The evolving market forces and technological advancements leading many insurance carriers to reevaluate their distribution sales strategies, and the traditional agency model is falling under deep scrutiny due to the threat of direct channels and increased customer demand for digitalization and ease of use.