Insurance Innovator
The supercharged move to digital has made it clear that building a coherent AI strategy is critical for insurers to deliver next-level CX excellence and drive competitive advantage in a populated marketplace. From developing self-service options to orchestrating a seamless omnichannel experience, insurers must embrace the AI era or risk falling behind in the CX revolution.
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abi.org.uk
Property insurance protects millions of household and businesses across the UK from a range of perils and risks, paying out over £11 million per day to customers when the worst occurs. However, the perils and risks customers face are continually evolving and changing, in particular as the effects of climate change become more prominent. It is vital that the industry understands current and future risks customers face and adapts and innovates to this changing landscape.
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From finding a witness’s phone number to locating additional coverage for an underinsured claimant, proprietary and public records data can be incredibly helpful in making claims decisions. However, such data contains sensitive personal information that is generally regulated and auditable.
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Constraints cause creativity. Covid created the need to handle property claims remotely. The technology and uses of devices to assess damage and settle claims has proliferated in the last 24 months.
To support the launch of the InsTech London report, “Remote Claims Assessment - the 40 companies to watch”, Matthew Grant hosted a Live Chat to discuss the findings in our report. We spoke to the creators and users of these solutions, examine what is happening in this area, discuss the opportunities emerging from new technologies and the future themes in remote claims assessment.
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