Personalizing Insurance To Win Customer Hearts

Why only 10% of agents pass their book onto their kids. How to determine the value of your book. What to keep in mind when you start succession planning. PLUS: Get your questions answered from a seasoned insurance agent who's planning his own retirement!

Experiencing a critical illness is a life-altering event. The mental, physical, financial and emotional tolls taken can devastate a family. Illnesses formerly considered terminal now are often survivable. Unfortunately, the aftermath of a critical illness can be difficult. This is where critical illness insurance and disability income insurance can save the day. With proper planning, and truly understanding what is at stake for your family, a plan of action can be prepared before this type of life event occurs. This course discusses what critical illness insurance is, and is not. We thoroughly cover what disability income insurance is, and is not. Understanding the differences in these products is important to properly plan a family’s sound financial future

Rethinking Agent & Customer Interactions Across Commercial InsuranceCompetition for commercial lines of business is coming from all directions. Learn how and where commercial lines carriers are investing in digital initiatives, so you can plan your strategy.Watch industry leaders Mark Breading of SMA and our own Neal Keene for an interactive discussion, followed by real-life examples of commercial insurers moving toward digital.Discover how to:Speed up turnaround time for quotes and proposals, and deliver them in real time using existing raterspreadsheetsIncrease renewal conversion rates and deliver more relevant cross-sell offersCut administrative costs by enabling self-service Reduce compliance risks by improving data accuracy

In this webinar, Insurance Thought Leadership Editor-in-Chief Paul Carroll interviews Mick Moloney, Global Head of Insurance and Asset Management at Oliver Wyman, on the central role the insurance industry can play in improving resiliency as the world recovers from the pandemic and the related economic disruptions.