Personalizing Insurance To Win Customer Hearts

aitimejournal

LONDON: Senior insurance executives to explore the AI-enabled personalization of insurance products to increase customer loyalty.Customer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences.
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Spotlight

Are you aware of the impact that voluntary employee benefits can have on your workforce? If not, you're missing out on a powerful tool that can help you attract and retain top talent. In this video, we explore the world of voluntary employee benefits and how they can benefit your organization.

Discover the hidden benefits of voluntary employee benefits that will help you take your organization to the next level. In this video, we'll explore the various benefits of voluntary employee benefits and how they can impact your workforce.

We'll cover things you need to know about voluntary employee benefits, including some of the types of benefits available, the impact they can have on your employees' lives, and the benefits they can bring to your organization as a whole.

OTHER ON-DEMAND WEBINARS

Digital Distribution: Revolutionizing Agent-Insurer-MGA Collaboration

Ivansinsurance

The insurance space is becoming increasingly competitive due to tech-driven change and customer expectations for more personalized solutions. But it would be a mistake to assume that the implications of the digital age are just intended for Personal Lines. Watch this exclusive webinar to hear Strategy Meets Action (SMA) founder Deb Smallwood share her perspective on the nature of digital transformation in Commercial Lines. Watch now to learn about opportunities for insurers and MGAs to enhance technology capabilities and improve collaboration with agents.
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Myth Busting Cyber Claims – There is more than one way to manage a cyber claim

Advisen

The insurance industry has long worked under the assumption that cyber claims, or cyber incident response, should be led by a lawyer or IT specialist. While legal and IT services are essential components of cyber claims handling, and the cyber provider ecosystem, their expertise is necessary at the right time and not necessarily for every situation that transpires. Dedicated project management can help to streamline the cyber claims process.
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Distribution in the Age of Digital Insurance 2.0

Majesco

Changing customer expectations and behaviors are forcing a shift to a multi-channel world, which is challenging insurers to provide channel options and choice across the entire value chain. Within this rapidly shifting business landscape, insurers must rethink their distribution strategy and execution, because improving distribution is critical to growth. Agents and advisors remain critical to the way insurers engage customers and sell their products and services, but how they do this needs to look much different than it did five years ago, or even one year ago. Insurers must set up multi-channel distribution options to enhance customer interactions on the cus­tomer’s terms … not the insurer’s. As a result, distribution channel strategies, including how to support the traditional agent/broker channel, are a focus for transformation in the age of Digital Insurance 2.0, and are foundational to an insurer’s ability to realize their growth and innovation strategies.
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Soft Landing, Headwinds and Rebound

On24

Paul Carroll Editor-in-Chief and Dr. Michel Leonard, CBE, head of the Triple-I’s Economics and Analytics Department, discuss the Triple-I’s latest Insurance Economics Outlook for Q4 2021 Soft Landing, Headwinds, and Rebound focusing on this year’s unusually wide range of growth and inflation forecasts and key performance indicators for the P&C industry in 2021.
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Spotlight

Are you aware of the impact that voluntary employee benefits can have on your workforce? If not, you're missing out on a powerful tool that can help you attract and retain top talent. In this video, we explore the world of voluntary employee benefits and how they can benefit your organization.

Discover the hidden benefits of voluntary employee benefits that will help you take your organization to the next level. In this video, we'll explore the various benefits of voluntary employee benefits and how they can impact your workforce.

We'll cover things you need to know about voluntary employee benefits, including some of the types of benefits available, the impact they can have on your employees' lives, and the benefits they can bring to your organization as a whole.

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