Personalizing Insurance To Win Customer Hearts

LONDON: Senior insurance executives to explore the AI-enabled personalization of insurance products to increase customer loyalty.Customer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences.
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OTHER ON-DEMAND WEBINARS

InsurTech Evaluation – The different perspectives

Watch this webinar replay, now available on-demand, as our hosts guide you through an exploration of the mismatch between insurance company and VC valuations of InsurTechs, and seek to answer how InsurTechs should be valued from a business model perspective, and for insurers, from a partnership perspective. In this webinar the expert panel considers strategic value, in addition to underlying investment value.
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Autonomous Transportation and How It's Changing Your Company’s Liabilities & Insurance Coverage

Lexology

What you need to know about corporate liability from autonomy. How employee use of drones and autonomous vehicles is shifting the liability framework in the United States. What happens when companies start to use autonomous delivery vehicles or autonomous drone inspection vehicles .
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Algorithmic Underwriting in Specialty Insurance: An Implementation Guide

The panel examined the key themes that emerge from the case studies provided by Vave, Ki Syndicate, ReThink, Verisk Specialty Business Solutions, Guidewire and Artificial Labs/Chaucer. Topics included project initiation, build or buy, how to achieve data mastery, the war for relevant talent, how the role of the broker changes in an algorithmic world, and what lies ahead.
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5 ways to personalise your omni-channel customer journey

Customer churn over lost loyalty and poor customer experiences can cost as much as $470 billion in premiums globally. Increasingly, the insurance customers' buying expectations have shifted, while the industry is rapidly figuring out how to meet the customers where they are. Technology advancements such as data analytics and AI are rapidly being adopted to boost client acquisition, cross-sell and up-sell. Insurers are finding new ways to offer dynamic and personalized recommendations, leverage more data to understand risks, pricing and customized experiences across all channels.
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