Quarterly D&O Claims Trends: Q1 2017

Constraints cause creativity. Covid created the need to handle property claims remotely. The technology and uses of devices to assess damage and settle claims has proliferated in the last 24 months. To support the launch of the InsTech London report, “Remote Claims Assessment - the 40 companies to watch”, Matthew Grant hosted a Live Chat to discuss the findings in our report. We spoke to the creators and users of these solutions, examine what is happening in this area, discuss the opportunities emerging from new technologies and the future themes in remote claims assessment.

Insurance firms recognize that their future depends on the digital initiatives that drive better customer experience and more efficient operations. But heightening customer expectations, stalled progress on customer experience, a global recession on the way, and a new big tech name showing its interest in the business of insurance will reshape the technology strategies of insurance firms in mature and emerging markets. This webinar guides insurance technology decision-makers and their technology solutions providers to connect the what of insurance — underwriting, claims, and compliance to new hows — through innovative applications of AI, robotics, and distributed ledger technology that create trusted and differentiating customer experiences while protecting the balance sheet.

Electronic signature adoption is growing among Canadian insurance companies, driven in large part by consumer's expectations for convenient, personalized and efficient service. While the benefits of straight through processing are obvious, questions often still arise regarding the legal requirements and implications of bringing processes online.

The supercharged move to digital has made it clear that building a coherent AI strategy is critical for insurers to deliver next-level CX excellence and drive competitive advantage in a populated marketplace. From developing self-service options to orchestrating a seamless omnichannel experience, insurers must embrace the AI era or risk falling behind in the CX revolution.