Reinventing Insurance Distribution

With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience. The challenge is how to provide a superior customer experience within the confines of remote digital processes. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

Insurers have innovation on their agenda for 2019. The race is on to deliver relevant product and services for the modern customer. And it's not easy. Innovation, Product, Underwriting and Technology functions all have a role to play. In this webinar we'll investigate what research is showing in terms of what products must look like, and in a practical sense, how insurers are going out to achieve this.

The Canadian insurance industry is on the brink of a customer-centric transformation. To survive this monumental industry shift, carriers must understand what customers really want, and effectively deliver this vision. You cannot afford to lag behind on customer-focused innovation, you must deliver interactive, personalized on-demand products, communications and experiences throughout the journey. Hear from the following speakers: Catherine Bishop ,Vice President, RBC Insurance. Scott Marnoch, AVP, Innovation, Insurance Solutions, Individual Customer, Great-West Life.

What is privacy in general, and privacy in the digital world? What does 'privacy breach' mean from the customer and data perspectives? What are the risks?