The Experience Economy

The Experience Economy
Over the years, improving the customer experience has remained the top driver for digital transformation. What were once aspirational views of innovative digital experiences are now requirements for future immersive experiences for both business-to-consumer and business-to-business markets. The race for relevance means organizations must measure and align future technology investments to improve convenience, context and control for both customers and the employees that support them. This requires a shift to the cloud and investments in real-time data-driven experiences. Leaders show an increase in equity and 25-point differential improvement in new metrics.

In this webinar, we will discuss how businesses must elevate the importance of information technology (IT) and business agility with an eye toward accelerating the pace of transformation to embrace a modern approach to improving customer experiences from core to edge, as innovation and resiliency are critical to survival.
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OTHER ON-DEMAND WEBINARS

The insurance data enabling more inclusive underwriting

The insurance industry has a worse reputation with consumers than most. Customers have become used to being penalised for the data they give away in the underwriting process. Particularly for life insurance, exclusions of long term conditions and arbitrary underwriting decisions leave many out of crucial insurance policies. In this discussion, we will be exploring the ways in which data-driven approaches can produce a more effective and fairer approach to underwriting.
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Tax controversy update: IRS policy and procedures

RSM US

Join RSM’s tax controversy team for an update on IRS policy and procedures. Learn what has changed at the IRS in 2019 and what new policies you should be aware of in the case of an exam. In this one-hour session, we cover: IRS update—budget, staffing and leadership changes. Large business and international (LB&I) campaigns and the coordinated industry cases (CIC) and industry case (IC) programs. Policy statements—how they affect IRS examinations and appeals settlements. New procedures for voluntary disclosure.
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ON-DEMAND WEBINAR: Digital Transformation in Insurance

dxc.technology

Digitalization is on everyone’s agenda these days, and there are more efficiencies to be gained especially in the areas of claims, underwriting and risk inspections.DXC’s cloud-hosted SaaS offerings, powered by 360Globalnet, provide a comprehensive digital strategy for claims and risk management. Our technology works alongside your current IT infrastructure and provides unique capabilities in self-service, intelligent systems, smart mobile devices, livestreaming video, data analytics and fraud detection.
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Tenant Liability Insurance

Lorman

Many landlords are forced to bear the solvency risk of their tenants' lease promises to repair damage or to indemnify the landlords for liabilities to third parties arising out of the tenants' operations and activities in the demised premises. These exposures are often much larger than security deposits held. Tenant liability insurance is a program designed for landlords to protect the landlords' own insurance limits, deductibles, and assets in the event of loss or damage to the designed premises or liability for losses suffered by third parties as the result of the tenants' actions.
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