The MDM Journey to Customer Centricity in Insurance

While cybersecurity insurance is still moderately new, demand for air cover against unknown cyber risk is increasing rapidly. Against a backdrop of rising cyber-attacks and increased regulations, organizations are feeling the pressure to ensure they are protected against data theft and loss. Fitch ratings estimates that premiums for standalone cyber policies are expected to increase by 30% in 2021. For insurance providers, this is a rare opportunity for growth and innovation. The panel will explore various trends to understand the dynamics that will shape the cyber insurance market in 2021 and beyond.

What is expected regarding consumer expectations and industry disruption? In which areas will investment increase/decrease? Will making progress with innovation be easier or harder? Celent Senior Analyst Mike Fitzgerald reviews the results of an online survey of innovation professionals from insurance and shares predictions for the upcoming year. Those charged with making innovation a reality in their insurance firm won’t want to miss this webinar.

In an industry facing multiple disruptive forces including technological, regulatory and competitive pressures rethinking finance as a strategic function can help insurers reduce costs, report faster and extract more value commercialization of their data. In this crossover interview, Paolo Rubano, Finance Transformation Director at Generali, shares his perspective on the evolution of the insurance industry and how the finance function is responding to it. He explains in particular the role of Finance in this journey to allow a greater impact.

Let’s face it: health care is confusing. From HDHPs to deductibles and OOPs, choosing the right health benefits can be a difficult and stressful process. Research shows that workers with low health literacy don’t take advantage of preventative services, fail to manage chronic conditions and are more likely to take medicines incorrectly. All of these factors contribute to an unhealthy workforce and higher costs for everyone involved.