Tracking enables new valuable business models for insurance companies

Insurance companies have an opportunity to leapfrog generations of technology advancements and are driving end to end transformation impacting customer experience through back-end processes such as claims-processing, underwriting and providing policy quotes. Today, more and more businesses have turned to Robotic Process Automation (RPA) and a Digital Workforce to help streamline their processes in order to remain competitive while being able to delight their customers thanks to fast turnaround times and accurate information.

Like the Loch Ness Monster from Scottish folklore, only a small portion of life insurance and annuity fraud is ever seen. But unlike the Loch Ness Monster, fraud in the life and annuities fraud is very real and is much larger than the industry is able to estimate. Where are these attacks coming from and what action must life and annuity carriers take to mitigate the problem?

Insurance agency technology (also referred to as insurtech) has evolved greatly over the last several years, but not all agencies are taking advantage. For the third year in a row, we conducted our life and health insurance agency technology survey to better understand how agencies of all sizes plan adopt and utilize technology in 2019. In this webinar, we'll discuss the trends we've seen over the last 3 years. We'll also further develop on what agencies are using to run their operations, what new technologies they'd like to adopt, and highlight how agencies are using technology to improve their overall processes.

AI once felt like an insurance buzzphrase, viewed by many established players in the industry as a novelty and relegated to siloed innovation teams. Over time, a small number of incumbents and new entrants have found ways to start capturing real value from AI.