Transforming Insurance Customer Experience Using Connected, Digital Claims, with USAA, SAP Ariba, Horace Mann Insurance and Swyfft

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return. With the majority of insurance executives believing that customer experience will see the biggest impact from technologies like AI, machine learning and advanced analytics, it is no surprise, therefore, that claims should take a special focus.
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OTHER ON-DEMAND WEBINARS

Market Regulation Insurance Department Perspective

PAMIC

As an organization, PAMIC is focused on continued positive relations with the Pennsylvania Insurance Department. In order to facilitate open communication, we hosted an interview with Christopher Monahan, Deputy Insurance Commissioner for the Office of Market Regulation. Christopher discussed in detail the regulations impacting our industry.
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Speed and Scalability: Automation in Credit Risk Modeling – APAC

In the past year, we have noticed a surge in demand for digitized solutions. We've reflected on the role automation plays in credit risk modeling and management, and how we can design our products to make it easier for machines and the machine learning algorithm to perform the tasks of humans at a similar level of accuracy as humans with a higher speed and scalability that automation brings. Key highlights: Top reasons many are starting to automate their client risk workflows How we have highlighted client feedback into our considerations in product design Concrete examples on how our product design derives speed and scalability to clients Getting practical with Basel III/APS 112 requirements
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The Value of Hospital Discharge Services in Workers’ Comp

Apricus

It’s critical to have a well-planned hospital discharge as an integral part of the transition to a facility or home. In this webinar we will discuss the most common workers’ comp injuries and some high dollar injury case studies where discharge planning had a positive impact. We’ll also cover workers’ comp frequency and severity of claims in the past decade, how discharge planning can be made easier with commonly ordered items, and the positive outcomes attainable with successful hospital discharge planning.
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New Corporate Realities: The Next Generation of Managing Risk and Operations

Facing high levels of volatility and disruption, companies need a more comprehensive picture of risk within their operations -- one that also allows them to be nimble, streamline modern workflows, and take action in new markets. The next generation of risk management demands that corporations reimagine how they collect, analyze, and capitalize on a range of risk data insights to ‘Set the Pace.’
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