Webinar Do Insurance Agents need Chatbot?

In Digital Insurance 2.0, data is a source of competitive advantage for identifying unserved or underserved markets, identifying profitable niches, reducing or eliminating risk, driving channel optimization, enhancing service and improving customer experiences. Combining data from traditional internal and new external sources can improve the richness of information used to make a wide array of business decisions that are increasing the gap between Insurance 1.0 and Digital Insurance 2.0 at an accelerated rate. To realize the benefits of becoming truly data-driven at the company level, insurers must have a broad enterprise data strategy underpinned by a robust enterprise data warehouse and model to capture internal and new, external data sources across multiple systems so that advanced and emerging analytics can be used effectively.

Old relationships and ways of conducting business still dictate many insurers' interactions with producers and customers. In a time when most producers have become less committed to one company and more willing to consider new products and services, it can be difficult to keep up. We'll explore how companies can best modernize their business practices and producer relationships by developing new products, services and strategies.

The history of digitalization of personal lines insurance so far, and what to expect next, What UK FCA regulations can tell us about building digital insurance products which are compliant and personalized and How traditional insurers can re-think customer lifecycle stages and become more competitive versus digital challengers

After years of underwriting losses, commercial auto is ripe for improvement. Join Tamara Flinn for a deep dive into how commercial auto claims can be better managed by integrating automation and analytics into the process. You’ll discover a viable path to turning around the financial performance of this line of business.