10th Annual Global Insurance claims management conference

Paying claims is the raison d’etre of insurance companies. Yet the industry lags behind, especially in this digital era, to manage claims and combat fraud without jeopardising the image of the insurance industry. Claims management is sensitive, as a wrongly-denied claim can go public and viral. An easy claims management system might open the floodgates for spurious fraudulent calls. Then, there are regulatory pressures to treat your customers fairly. But more importantly, in self-interest, the insurance company needs to promote itself to live up to its promise to protect the policyholder even as fraud is on the rise