2019 African Insurance Conference

There’s no doubt that the demand for cyber insurance is booming, which is good news for the industry. Managing cyber risk is now the norm for all sizes of business. And because of the demands from insurers, clients are putting risk management higher up on their agenda and taking a more active role in managing their own cyber risk.

On this free event (April 2nd and 3rd, over Zoom), I’ll be sharing my simple step-by-step process, called “The Stairway System” I used to grow my own practice and help hundreds of other doctors install into their practices, scaling to $7 figures per year.

Introduction and background, including regulator expectations globally, Identification of compliance risks, Assessing the severity of compliance risks, The roles of risk appetite and tolerance, Reviewing the effectiveness of internal controls over compliance, Design and implementation of risk response/remediation plans, Completing the compliance risk management cycle and Final considerations, integration with organizational risk management, etc.

A variety of macro-economic and social trends, whether it be the proliferation of digital solutions available to consumers, severe business disruption caused by the COVID-19 pandemic or the newly coined “Great Resignation”, have all resulted in the spotlight shining clearly on the claims world. The customer experience of filing and pursuing an insurance claim is largely one of delay, confusion, and frustration. Multiple, often time-consuming, points of contact have resulted in a customer journey that appears outdated—acutely so when juxtapositioned against the largely digitised world of near-instantaneous customer satisfaction consumers expect elsewhere.