Insurance has been around for some three millennia and is intended to cover the financial consequences of a risk that a policyholder is unable or unwilling to accept. Insurance is usually not ‘top of mind’, but it is important. Particularly at the point when a claim is made. And at that point, a policyholder or insured person expects a rapid and good resolution. We now live in a world in which new technologies are making their entrance in rapid succession, particularly in relation to digital transformation. Everything needs to be done faster and better but how far have financial service providers and insurers got with this so far? Onguard carried out research into how finance professionals working in the insurance industry and financial services view the current trends and developments.