Aviva Canada Adopts CoreLogic’s digital insurance hub to power its claims Business

Business Wire | September 08, 2020

CoreLogic®, a leading global property data and analytics-driven solutions provider, announced today Aviva Canada has adopted CoreLogic’s leading digital insurance hub. Aviva chose CoreLogic’s digital insurance hub because it enables the seamless unification of all parts of the claim supply chain on one cloud-native concurrent platform. CoreLogic simplifies claims workflows, enables innovation agility through best-in-class InsurTech solutions and integrates its supply chain partners into the claims workflow with a flip of a switch.

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This Accenture video looks at how digital is changing the insurance landscape and how leading insurers are responding. Innovation is key.


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INSURANCE TECHNOLOGY

SAS acquires Kamakura to propel risk technology innovation as financial sector braces for volatility

SAS | June 28, 2022

Global AI and analytics leader SAS has acquired Honolulu-based Kamakura Corporation. Privately held Kamakura provides specialized software, data and consulting that helps financial organizations across the spectrum – banks, insurance companies, asset managers, pension funds and more – manage a variety of financial risks. SAS' investment decision comes as post-pandemic optimism is shadowed by war, unyielding supply chain disruption, and the end of many pandemic-era financial and social safety-net programs. Rising inflation and recession rumblings have emerged as dark clouds on the global economic horizon, signaling potential turbulence ahead – a time for financial services organizations large and small to closely examine the liquidity risk and other risks in their portfolios. This acquisition is an extension of tremendous investments already made in SAS' cloud-ready risk management platform and integrated solutions, It signals our intent to advance market-changing risk solutions to solve the most pressing challenges our financial services customers face. We foresee that the resulting strength of SAS technology, paired with Kamakura's risk analytics and credit models, will prove far greater than the sum of its parts." SAS co-founder and CEO Jim Goodnight. In acquiring Kamakura, SAS aims to deliver an unparalleled suite of integrated risk solutions, particularly around asset liability management (ALM), and serve additional facets of the financial services industry. About SAS SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.

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INSURANCE TECHNOLOGY

Marble Launches First Rewards-Based Mobile App For Insurance

Marble | May 23, 2022

Marble, the all-in-one insurance rewards platform where households can confidently organize, optimize, and save on all of their insurance, no matter who their provider is, announced the launch of their highly anticipated mobile app today. Marble’s app is now available for free download via the Apple App Store or Google Play Store. Since the launch of the Marble public beta a year ago, tens of thousands of households have used Marble’s free tools to take control of nearly 20 million dollars of insurance premiums. Typically seen as a frustrating household expense, Marble is empowering members to proactively manage their insurance and risk. As challenger banks have grown in popularity and established financial institutions have adopted modern technology, American consumers now have an expectation of managing their finances through leading-edge digital experiences and intuitive design. While the legacy insurance industry has been putting millions of dollars into TV commercials instead of meeting this consumer demand, Marble has built the modern, one-stop-shop for savvy and proactive policyholders. Americans spend up to 10% of their household budget on insurance, but the industry has yet to introduce a modern, engaging rewards program At the same time as the industry spends nearly “$60 for the typical insurance-purchasing single person, couple or family” on advertising, consumers are reporting less and less differentiation between brands each year Since 2014, NPS scores for insurance companies have only improved 2%, despite the wave of new digital tools that have been brought to market, and millions of dollars in investment Within the year, Marble will store and manage more premium than some of the largest insurance agencies in the US. That is the clearest possible sign that we are building something that millions of Americans want. Policyholders are tired of seeing rising rates and back-to-back insurance commercials — they want simple, intuitive digital tools and rewards that they can use in their daily lives.” Stuart Winchester, founder & CEO at Marble. Marble built a universal insurance app to provide a secure and innovative online service that also allows modern households to earn rewards for protecting what they love. Member benefits include: Taking control of all risk and insurance in one account Shopping and lowering rates using Marble’s spam-stopping tools Researching carriers with our double-verified reviews — users can be confident that our reviews are written by real Marble members who actually have insurance from that company Quickly contacting a carrier or start a claim process with a few taps Taking advantage of exclusive partnership offers and perks via our Marble Monday series Earning and redeeming rewards for gift cards, charity, or even cryptocurrencies And Marble is just getting started. Working in partnership with our community of hundreds of Marble ambassadors who have private access to make direct product and feature requests, we’ll be releasing new, delightful features to the Marble mobile app every month. About Marble If you have insurance, you need Marble. Founded in 2020, Marble is a one-hub, digital wallet that allows members to shop, compare, explore, pay, and — for the first time ever — earn rewards on their insurance premium payments. There's no cost to join. Marble members are insured by the nation's largest insurance agencies and can link their automotive, home, renters, pet, life, and other types of personal insurance. Marble is proudly based in New York, New York.

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RISK MANAGEMENT

RingCentral Enables Preferred Risk Insurance Services to Improve Customer Service as Call Volume Expands

RingCentral, Preferred Risk Insurance Services | July 26, 2022

Preferred Risk Insurance Services (PRIS), a professional services company and subsidiary of Warrior Invictus Holding Co., enables its employees and clients to stay better connected and productive with RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions. With RingCentral MVP™ (Message, Video, Phone) and RingCentral Contact Center™, Preferred Risk Insurance will enable their employees to more efficiently respond to the needs of its fast growing customer base while giving employees the flexibility of working remotely. Like many companies, Preferred Risk Insurance encountered significant challenges during the pandemic using legacy on-premises communications technology which caused call quality issues and broken customer experiences. It became vital for the company to upgrade to a cloud communications solution that would allow employees to call, message, and meet in one app. They also required a cloud contact center that would provide detailed routing and reporting capabilities, while enabling their agents to work from home. “In risk insurance, there is no room for mistakes and delays. Because our call volume has grown tremendously, we chose RingCentral for its ability to scale and because it offers a tightly integrated communications solution that will enable us to continue providing top notch service to our customers,” said Sumit Roy, CIO for Preferred Risk Insurance Services. “In risk insurance, there is no room for mistakes and delays. Because our call volume has grown tremendously, we chose RingCentral for its ability to scale and because it offers a tightly integrated communications solution that will enable us to continue providing top notch service to our customers,” said Sumit Roy, CIO for Preferred Risk Insurance Services. “Our prior solution did not allow our employees to work from home effectively. It became mission critical for us to choose a mobile-first cloud communication solution–which RingCentral delivers. Finally, RingCentral provides the most secure solution on the market – extremely important for Industry/Government Compliance in the insurance industry. With RingCentral, we have a win-win for both our customers and employees.” Preferred Risk Insurance Taps Into Advanced Capabilities of RingCentral Contact Center With RingCentral Contact Center, Preferred Risk Insurance will have the ability for their Claims Agents to take a recorded statement that can be added to an insurance claim, while also ensuring that they can still leverage end-to-end, automated call recordings for compliance purposes. In the next phase of their rollout of the RingCentral solution, Preferred Risk Insurance aims to address other needs by adding omnichannel interactions, quality analytics and other management tools, plus a custom CRM integration to streamline workflow and improve customer engagement. "We're proud to be the provider of choice for Preferred Risk Insurance. Choosing our market leading UCaaS and CCaaS as an integrated solution will transform Preferred Risk's employee and customer experience,” said Carson Hostetter, chief revenue officer of RingCentral. “We look forward to working with them on the journey toward reduced costs, better scale, greater mobility, and reliability. Ultimately this will lead to happier employees, happier customers and greater success." About Preferred Risk Insurance Services Headquartered in Bedford Park, Illinois, Preferred Risk Insurance Services (PRIS) is a professional services management company owned and operated under the Warrior Invictus Holding Co. umbrella. Managed by a team of executives with over 90 years of experience in the insurance industry, PRIS specializes in accounting, marketing, legal, IT, printing, and claims processing services for regional auto and health insurance carriers. Preferred Risk Insurance Services, 6640 S. Cicero Ave., Bedford Park, IL 60638, 708-552-2424, PRISCorp.net. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Cloud Contact Center solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customize business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

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INSURANCE TECHNOLOGY

Empathy and New York Life Group Benefit Solutions Partner to Provide Bereavement Care to More Employees

Empathy | June 15, 2022

Empathy, a platform helping families navigate the journey they face after losing a loved one, today announced a partnership with New York Life Group Benefit Solutions, a leader in the group insurance market. The partnership is an expansion of the partnership announced between Empathy and New York Life1 last year to provide beneficiaries with logistical and emotional support after the loss of their loved ones. Bereaved employees and their families are often left grieving and in distress, not just from the loss itself, but also from the logistical challenges that follow. According to Empathy's recently released Cost of Dying 2022 Report, families spend, on average, 420 hours tending to their loved one's affairs in the weeks and months following the loss. Moreover, the same report found that returning to work created additional stress, with 70% of younger respondents reporting either lowered performance, concern for their job, or both. New York Life Group Benefit Solutions offers compassion and caring guidance to help employees and their families navigate a loss. Through their partnership, Group Benefit Solutions will bring Empathy's award-winning platform to their employer clients and their employees in need of support. Empathy offers a holistic approach to bereavement care, helping simplify end-of-life bureaucracy, minimizing tedious tasks, and automating processes involved in the administration of an estate—while providing emotional support throughout. Dedicated care specialists are available to support families through every aspect of loss, both emotionally and logistically, 24/7. Going back to work after losing a loved one can be extremely challenging. There are so many logistical burdens that still need to be navigated that it often feels like you are working two jobs when you are grieving and at your most vulnerable. We have seen, unequivocally, the quantifiable impact technology can have in easing the burdens on bereaved employees, Employers who acknowledge and support their grieving team members are doing more than extending a kindness. They are also making a decision that is good for their organization. We are delighted to further our work with New York Life and proud of our shared dedication to supporting bereaved families across the U.S." Ron Gura, Co-Founder & CEO of Empathy. Empathy's partnership with Group Benefit Solutions follows its ongoing work with New York Life's Group Membership Association Division, an operation dedicated to delivering protection products to group and affinity organizations. The Group Membership business provides life insurance beneficiaries with loss support through access to the Empathy app. New York Life Group Benefit Solutions provides services and caring guidance through efforts and opportunities that align with the values of our company, Our partnership with Empathy, plus grief resources from the New York Life Foundation, highlight the breadth of bereavement programs and tools available to our clients and their employees." Meghan Shea, head of strategy, product, and marketing for Group Benefit Solutions. About Empathy Empathy's mission is to help families deal with loss, incorporating both emotional and logistical support for the families in their time of need. Powered by technology and driven by purpose, Empathy's application, awarded Google Play's 2021 "Best App for Good" and CB Insights' "Top Digital Health Companies Of 2021," simplifies and streamlines end-of-life bureaucracy with personalized plans and grief support. Launched in 2021 and headquartered in New York and Tel Aviv, Empathy is backed by top tier VC firms and serves Fortune 100 enterprise customers alongside its direct-to-consumer offering.

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