BIBA report throws light on Insurance brokers' approach to renewal pricing

BIBA | July 13, 2020

Insurance brokers are working in their customers’ interests – that is the verdict of a new report from the British Insurance Brokers’ Association (BIBA). Teaming up with the Association of British Insurers (ABI), the report suggests that brokers and insurers are working together to benefit long-standing customers with the two organisations outlining a set of Guiding Principles and Action Points (GPAPs) meant to address the differences between new customer premiums and renewal premiums.

Spotlight

Cloud Adoption Maturity. The Western European insurance industry is rapidly embracing cloud — a significant number of firms place themselves in the higher stages of maturity (managed and optimized). Cloud-Also Versus Cloud-First. "Cloud-also" is still the dominant theme. However, "cloud-first" is gaining traction among Western European insurance carriers.


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INSURANCE TECHNOLOGY

New ATRI Research Evaluates Motor Carrier Strategies for Responding to Rising Insurance Costs

The American Transportation Research Institute | February 18, 2022

The American Transportation Research Institute (ATRI) today released a new report analyzing trucking industry impacts from the rising costs of insurance. This analysis, a top priority of ATRI's Research Advisory Committee, utilized detailed financial and insurance data from dozens of motor carriers and commercial insurers. The report assesses immediate and longer-term impacts that rising insurance costs have on carrier financial conditions, safety technology investments and crash outcomes as well as strategies used by carriers to manage escalating insurance costs. The study found that carrier strategies included decreasing insurance coverage levels, raising deductibles and/or Self-Insurance Retention (SIR) levels, and decreasing investments in other cost centers. In spite of this increased liability exposure, out-of-pocket incident costs and carrier crash involvement remained stable or decreased among a majority of respondents. Despite reductions in insurance coverage, rising deductibles and improved safety, almost all motor carriers experienced substantial increases in insurance costs from 2018 to 2020. Premiums increased across all fleet sizes and sectors, with small fleets paying more than three times as much as very large fleets on a per-mile basis. One-third of respondents reported cutting wages or bonuses due to rising insurance costs, and 22 percent cut investments in equipment and technology – potentially creating future safety and driver shortage concerns. However, in the short-term, crash data confirms that carriers that raised deductibles or reduced insurance coverage were generally incentivized to reduce crashes in the subsequent year. Finally, the research describes a process for calculating the "Total Cost of Risk" in order to evaluate the full scale and impact of rising insurance costs on a carrier's long-term safety and financial viability, including safety investments in drivers, programs and technologies. "ATRI's study corroborates the Triple-I's research on rising insurance costs and social inflation – that increased litigation and other factors dramatically raise insurers' claim payouts, External factors that go well beyond carrier safety force commercial trucking insurance costs to increase, which then requires carriers to redesign their business strategies. The higher premiums ultimately tend to be passed along to consumers in the form of higher prices for goods and services." -Dale Porfilio, Chief Insurance Officer of the Insurance Information Institute.

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HEALTH INSURANCE

HOMETOWN HEALTH ENTERS THE AFFORDABLE CARE ACT MARKETPLACE WITH SOFTHEON'S ENROLLMENT AND BILLING SOLUTIONS

Hometown Health | December 20, 2021

Nevada's largest not-for-profit health insurance company, Hometown Health, has entered the Affordable Care Act (ACA) marketplace and has expanded their health plan offerings through a partnership with Softheon, a leading cloud-based health insurance exchange and service provider. Softheon's innovative platform is helping bring quality health care to Nevada residents enrolling in Hometown Health insurance through Nevada Health Link. "Softheon's expert knowledge of the ACA marketplace coupled with their leading enrollment and billing technology has made them the perfect partner during Hometown Health's first open enrollment period on the exchange, Today, more than 100,000 people in Nevada choose Hometown Health for their insurance needs. Thanks to Softheon, we look forward to expanding insurance coverage options, in a way that is simple and convenient, to our friends and families who use Nevada Health Link." -David Hansen, Hometown Health CEO. Since the beginning of the 2021 open enrollment period, over 800 new members have seamlessly enrolled in Hometown Health's insurance thanks to Softheon's cutting-edge software. The partnership with Softheon will improve member enrollment, billing and communications, enabling Hometown Health to remain focused on their core mission of providing excellent healthcare to Nevada residents. As the health insurance division of Renown Health, northern Nevada's leading healthcare provider, Hometown Health offers members competitive rates and the largest network of providers in the region. Renown Health provides advanced medical services including Renown Regional Medical Center, an 808-bed full service regional hospital, Renown South Meadows Medical Center, a 76-bed acute care community hospital, Renown Children's Hospital, the region's only children's hospital with 83 beds, and Renown Rehabilitation Hospital, a 62-bed rehabilitation hospital. These facilities provide quality healthcare for Renown's primary service area, Washoe County and the secondary service areas of northern Nevada and northern California. Renown Health has more than 7,000 employees and serves northern Nevada, Lake Tahoe and northeast California with a total population in excess of 2 million. In addition to hospitals, Renown also has 110 medical group practice sites, urgent care and outpatient imaging sites. Renown Health and Hometown Health offer advanced care for patients and embrace their role in improving the health and well-being of the people and communities. "The continued growth of the Affordable Care Act marketplace is welcome news for consumers who are seeking more options for accessing health coverage, We are excited to partner with Hometown Health on their entrance into the ACA marketplace to create seamless experiences for their members and connect more individuals in Nevada with quality health care." -Eugene Sayan, CEO and founder of Softheon. Along with improving member enrollment, billing and communications, Softheon helps Hometown Health continue to ensure accuracy through monthly Advanced Premium Tax Credits premium reconciliation. The turnkey solution provided by Softheon has guided Hometown Health in handling all regulatory and operational requirements required of insurers in the ACA marketplace. The partnership has given Hometown Health the opportunity for expanded reach while making a bigger impact on communities across the state. About Softheon Founded in 2000, Softheon's Software-as-a-Service (SaaS) and Business Process-as-a-Service (BPaaS) solutions solve complex challenges for health plans and government health agencies. Currently, Softheon's solutions serve 8 State agencies and over 90 health plans. Issuers and consumers utilizing Medicaid, Medicare, and the ACA Marketplace benefit from Softheon's innovative technology that reduces administrative overhead and enhances user-experiences. Softheon is an Agent, Broker, and Merchant of Record that facilitates health insurance enrollment, billing, and renewal. About Hometown Health Established in 1988, Hometown Health is the insurance division of Renown Health and is Northern Nevada's largest local, not-for-profit health insurance company. Providing wide-ranging medical coverage and great service to members, Hometown Health represents a philosophy of health care that emphasizes active partnerships between members and physicians.

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CORE INSURANCE

Acclaimed Central Coast Insurance Agency, Morris & Garritano, Expands its Reach to Serve Orange County and San Diego Clients

Morris & Garritano Insurance Agency | December 22, 2021

Morris & Garritano Insurance has a longstanding legacy of more than 135 years insuring and protecting many of the region's most valuable businesses. A four-time winner of Insurance Journal's Best Agency to Work For as well as being named the 2021 "Large Business of the Year" by the Santa Maria Chamber of Commerce, the agency is routinely recognized for its incredible service, culture, and advocacy, particularly during these last few difficult years. The company's longtime headquarters is based in San Luis Obispo, but the agency is rapidly expanding its service and presence into neighboring regions. Providing coverage for businesses of all sizes, Morris & Garritano goes above and beyond offering personalized education and advocacy for their clients regarding commercial coverages, employee benefits, workers' compensation, human resources, and compliance services. "We are really proud of the work we do here at Morris & Garritano,To us, providing insurance coverage is protecting what matters most. We do that for our clients through building meaningful relationships, being a trusted advisor and a fierce advocate in their time of need." When asked about the agency's goals moving forward, he says, "We are passionate about supporting the communities we serve and through that we are thrilled about the opportunities this expansion into Southern California holds. We look forward to further developing connections with the region's best and brightest." -CEO Brendan Morris. Longtime commercial advisor, Mark Anelli, is heading up Morris & Garritano's expansion into Orange County and the surrounding territory. Relocating to head up the company's efforts, Anelli will lead the agency's presence and client services in the region, building relationships with clients and local businesses. "I'm looking forward to connecting with clients and extending Morris & Garritano's exceptional service to the valuable businesses of Orange County. Our goal isn't just to generate clients but to build genuine relationships," Anelli says. "The opportunity to serve San Diego County as an Employee Benefits Advisor representing Morris & Garritano Insurance is very exciting for me, Becoming a trusted advisor for clients is something I am very passionate about. Developing meaningful relationships is certainly the highest priority for me, but it is clear that it is a high priority for the people of San Diego as well. I am excited to see Morris & Garritano grow with San Diego, and to see the community of San Diego grow with us." -Benefits Advisor Daniel Miller With this growth and development, businesses in Southern California will have increased access to the service and resources offered by Morris & Garritano allowing for premium employee benefits brokerage as well as stronger, comprehensive, and more competitive commercial insurance to better protect their assets and advocate for their employees. About Morris & Garritano: Founded in 1885, Morris & Garritano is an independent, full-service insurance agency focusing on business insurance, workers' compensation, employee benefits, personal lines, surety, and life insurance. This includes services in the areas of loss control, compliance, claims management, and human resources.

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CORE INSURANCE

The Evolution of Cyber Insurance in 2021 Through the Lens of expert.ai's Artificial Intelligence

expert.ai | December 28, 2021

Expert.ai (EXAI:IM), the premier artificial intelligence (AI) platform for language understanding, today released a new Expert IQ Report, "How Cyber Insurance Has Evolved in 2021." The report provides insurers with insight into unprecedented change and risk being driven by the pandemic, causing costs to soar and confusion to spread across the marketplace. In the first half of 2021 alone, threat research shows global cyber-attacks climbed 29%, ransomware incidents jumped 93% and demands rose an astounding 518%. Report findings are produced using expert.ai's advanced natural language understanding (NLU) capabilities. The technology takes a unique approach to AI by combining symbolic human-like comprehension and machine learning (ML) to create practical applications that deliver real business impact and measurable benefits. With deep understanding of any kind of document (presentations, contracts, emails, claims, reports, posts, social media messages, etc.) it helps organizations turn unstructured language details into structured data at speed and scale. This augments discovery capabilities and streamlines the automation of complex, knowledge-centric processes. The Expert IQ Report is a regular series that provides deep content analysis from massive amounts of language data on a given subject. For "How Cyber Insurance Has Evolved in 2021," expert.ai analyzed a sample of approximately 1,130 articles, published in a range of insurance industry outlets between January 2021 and November 2021. Focused on insurance news, opinions and analysis, the analysis identified the cyber-related issues discussed most online, capturing the main topics, trends and sentiment expressed about them. A few of the cyber insurance findings in the report include: Products and impact: Cybersecurity and cyber risks were common themes with data clearly showing both a need for more suitable insurance products and the potential impact on existing contracts. Insurers struggle with risk: A strong correlation between cyber threats and COVID-19 appears to show that underwriters are struggling to evaluate their exposure to pandemic-generated vulnerabilities. Resilience and relevance: Cyber risks have been testing the ability of organizations to prepare for, respond to and recover from attacks. As a result, resiliency emerged as the main topic across 67% of cyber-related articles in the sample analyzed, proving the insurance sector is still relevant to global improvements in cyber resilience. "What makes policy review and comparison especially complex for cyber is that threats are evolving and growing. Contracts may exceed 100 pages – it's not easy to streamline the review process to avoid unintended risk exposure while ensuring coverage certainty, With NLU, we augment underwriters by making policy reviews faster, more consistent and accurate. We help them overcome new challenges - like those posed by 'silent cyber' - by improving the reading, identification and extractions of critical information around explicit and implicit coverages." -Pamela Negosanti, head of sector strategy for financial services and insurance at expert.ai. "The right AI approach can provide enterprises competitive advantage by automatically generating fast, accurate market understanding from existing business documents. You can identify emerging risks and trends, gain a detailed picture of sentiment, design more effective and profitable products, seize new opportunities and more. It's insight today for decision-making that'll shape your future and provide strategic advantage." -Keith C. Lincoln, expert.ai CMO About expert.ai Expert.ai (EXAI: IM) is the premier artificial intelligence platform for language understanding. Its unique hybrid approach to natural language combines symbolic human-like comprehension and machine learning to extract useful knowledge and insight from unstructured data to improve decision making. With a full range of on-premises, private and public cloud offerings, expert.ai enhances business operations, accelerates and scales natural language data science capabilities while simplifying AI adoption across a vast range of industries, including insurance, banking & finance, publishing & media, defense & intelligence, life science & pharma, and oil, gas & energy. Expert.ai has cemented itself at the forefront of natural language solutions and serves global businesses such as AXA XL, Zurich Insurance Group, Generali, The Associated Press, Bloomberg INDG, BNP Paribas, Rabobank, Gannett and EBSCO.

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Spotlight

Cloud Adoption Maturity. The Western European insurance industry is rapidly embracing cloud — a significant number of firms place themselves in the higher stages of maturity (managed and optimized). Cloud-Also Versus Cloud-First. "Cloud-also" is still the dominant theme. However, "cloud-first" is gaining traction among Western European insurance carriers.

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