Liberty Mutual to refund $250 million to auto insurance customers

Liberty Mutual has recognized the financial burden caused by the COVID-19 pandemic, and has responded by announcing a “Personal Auto Customer Relief Refund” program that will give auto insurance customers a 15% refund on two months of their annual premium. A release said that this refund program returns about $250 million to both Liberty Mutual and Safeco personal auto insurance customers. Pending regulatory approval, personal auto insurance customers will receive the 15% refund on two months of their annual auto premium as of April 07, 2020. The refunds will be paid out starting April, and will be issued either in the form of a check or in the manner the customer made their most recent payment. Liberty Mutual also indicated that the refund payments will happen automatically – customers do not need to call the insurer to receive the refund.