Millions exposed to cyber risk as Microsoft Windows 7 reaches end-of-life

Microsoft | January 20, 2020

Microsoft Windows 7 and Windows Server 2008 operating systems reached their end-of-life (EOL) date on January 14, 2020. This means that Microsoft will no longer provide patches to secure, update, fix or improve these systems, and, as a result, users who decide not to upgrade or change systems could be exposed to dangerous cyber vulnerabilities. Windows 7 has long been one of the most popular Microsoft operating systems. Even today, almost 11 years after it was first launched, millions of PCs are still running Windows 7 despite Microsoft spending years of effort trying to get users to upgrade to Windows 10 free of charge. Estimates from Netmarketshare in December 2019 indicate that approximately 26.6% of all users operating Windows OS are using Windows 7, giving the recent EOL event a cyber risk profile that may be unprecedented in the history of software.

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If you’re in B2B marketing, I would challenge you to think outside the box and do things that no one else is doing. The higher you can stand, the smaller everyone else seems and the farther you can distance yourself from the competition to show: “Here’s exactly why you need to choose our company over everyone else even in a commoditized market because we do things differently here.”


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INSURANCE TECHNOLOGY

Insurtech Startup ennabl and Insurance Data Innovator Fenris Digital Launch Partnership

ennabl | May 09, 2022

Insurtech startup ennabl and insurance data innovator Fenris Digital have announced a partnership allowing insurance brokers and agents to leverage Fenris' extensive pool of data to accelerate their prospecting activities and nurture client relationships. Brokers using the ennabl platform can now leverage Fenris' universe of company, consumer, and asset data to uncover insights about their clients and provide a higher level of service to their customers. Fenris is a leader in the rapidly growing insurance data market and brings a comprehensive database of companies, customers, and automobiles to brokers and agents on the ennablCROSSCHECK application. ennablCROSSCHECK allows insurance producers to accelerate their prospect research from within the ennabl data analytics platform, generating a more complete and accurate picture of their customer base. Fenris utilizes data repositories of 255+ million adults, 130+ million households, 30+ million small businesses, and complete coverage of all properties in the U.S. to enable better customer acquisition for traditional, innovative, and embedded insurance providers. Insurance brokers leveraging Fenris data can accelerate the quoting process by pre-populating forms for customers, saving customers' time, and improving downstream underwriting accuracy. To succeed in today's market, insurance brokers require a deep knowledge of their potential customer base. With Fenris data incorporated into ennabl's platform, we are giving brokers the information that they need, when and where they need it." Jennifer Linton, CEO of Fenris Digital. ennabl was founded on the belief that insurance brokers spend too much time and money across disjointed systems entering and correcting data. ennabl's mission is to allow insurance professionals to get out of the data entry business and focus on their most critical assets: their customers. The insurance industry is undergoing a radical transformation catalyzed by data, and ennabl, now powered by the addition of data from Fenris Digital's data, is poised to lead the charge." Kabir Syed, CEO of ennabl. With this partnership, ennabl becomes one of the fastest growing providers of data and growth solutions for the insurance industry. This partnership expands the reach of ennabl's platform, broadening its services and providing access to the world's largest network of data. About Fenris Digital Fenris Digital (Fenris) is an insurance data sourcing innovator delivering a suite of API-delivered, SOC 2-compliant products that leverage well-established, proprietary data repositories for Predictive Scoring, Data Enrichment and Pre-fill, and Life Event Monitoring & Alerts (LEMA), to enable modern customer acquisition workflows across auto, home, life, and small commercial lines. About ennabl ennabl was created by Kabir Syed, founder, and former CEO of RiskMatch, and former managing director at Marsh. Syed brought together a world-class team of engineers, data experts, interface designers, and industry veterans to build a platform that will totally transform the way insurance brokers conduct business. With this tool, brokers will spend less time keeping data current and more time focusing on their clients' experiences, improving their bottom line.

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INTELLECTUAL PROPERTY

CRMNEXT launches its new Open Communication Platform (OCP) to power continuous channel experience

CRMNEXT | February 07, 2022

CRMNEXT, the world's leading digital technology solution for the banking and insurance industry, has launched Open Communication Platform (OCP) technology to accelerate customer delights, personalized products, service delivery and build loyalty through digital first experiences. As banking and financial institutions embrace a "serve and sell anytime, anywhere" mentality, digital experiences are becoming critical. Open Communication Platform (OCP) helps enterprises move to a zero ops model, powered by one & done processes that can fundamentally do back-office work with STP and smart AI. This delivers a modern customer service and engagement platform for banks, financial services, and insurance providers powered with out-of-box AI capabilities. Channels that OCP enables: OCP for text: CRMNEXT customers can seamlessly plugin new channels like WhatsApp, twitter, google business messenger, Facebook, chatbots, voice triggered chatbots and more OCP for voice: Clients can integrate with voice telephony channels like AWS connect, CTI, IVR, WebEx, Avaya and more, greatly enhancing the capabilities and efficiency of your contact centers Some of OCP capabilities include: Real time Business Fabric: Deliver concierge like experience with more real-time actions, intelligence and seamless handover across channels while preserving the context of the conversations. SoftPhone Integration: Embed a third-party dialer to the action tray of your agent workbench's console view. AI-driven Knowledge Base: Dynamic solutions to customer queries. AI-driven Insight Cards: AI driven product offers, insights from customer interactions. Sentiment Analysis: Proactively identify customer emotions with AI driven sentiment analysis. Conference Chat with Supervisor: Agents can now consult their supervisor in real time. Connected Workspace: Increase in customer engagement rates through connected workspace, that includes functionalities such as Facebook chat integration, chats in console view, speech to text recognition and more. "Across every business function and industry, our customers are redefining their customer, employee, partner and product experiences. Open Communication Platform (OCP) continues to expand our vision of enabling companies realize speed, agility and efficiency in customer engagement. OCP creates a more connected customer experience by delivering instant connect, instant response, instant delight and significantly boosting first time resolutions." -Mr. Sushil Tyagi, Director, CRMNEXT

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INSURANCE TECHNOLOGY

Lyon Fry Cadden Insurance and Higginbotham Combine

Higginbotham | April 20, 2022

Lyon Fry Cadden Insurance, an independent broker of commercial and personal property and casualty insurance and surety products located in Mobile, AL, has joined Higginbotham, an insurance, financial and HR services firm ranked as the 20th largest independent broker in the U.S. The deal brings Higginbotham into a new state by joining forces with an agency that is one of the largest and oldest locally-owned property and casualty insurance brokers in Alabama. Higginbotham is strategically growing to expand its footprint and increase its service capability by selectively partnering with other independent agencies that have strong reputations in their local markets, a desire to keep growing by tapping into Higginbotham's single source solution and a strong cultural match. We have offices in all of the states bordering Alabama. So it was a natural progression to move into that market by finding a partner that wants to grow with our team, and such a reputable partner at that." Higginbotham Chairman and CEO Rusty Reid. Lyon Fry Cadden primarily serves middle market businesses across a diverse industry universe, underscored by strong ties to the local community through its executives who are multi-generation Mobile natives. The agency gains the ability to now offer employee benefits, HR services and additional specialty services capabilities by drawing on Higginbotham's broad competencies, enhancing its ability to provide the best customer support in the area. Lyon Fry Cadden was drawn to Higginbotham for several reasons, and one of the main reasons was we all felt like it was a good cultural fit. When we met with the Higginbotham leadership, we realized that they are all insurance producers as well, and therefore have similar values, goals and aspirations. The overall size of Higginbotham also brings us more expertise and additional tools benefiting our current and future clients. When you couple those things with the opportunity for our employees to have some ownership in the larger, overall agency – the decision was clear. We all recognize the opportunities this partnership provides, and we are excited to help expand the Higginbotham footprint further into the southeast and into Alabama." President of Lyon Fry Cadden Gaylord Lyon Jr. About Lyon Fry Cadden Insurance Lyon Fry Cadden has roots dating back to 1905, serving the insurance needs of businesses and families in Mobile, AL. The agency as it's known today was formed in 1986 when Gaylord Lyon Insurance Agency and Fry Zelnicker Agency merged. Through a commitment to industry knowledge and personal attention to clients, it has grown into one of south Alabama's largest privately owned insurance agencies offering commercial insurance, personal insurance and surety bonds. About Higginbotham Employee owned and customer inspired, Higginbotham is a single source solution for insurance, financial and HR services. The firm was established in 1948 and ranks by revenue as the nation's 20th largest independent insurance firm. Serving thousands of businesses and individuals through locations across 11 states, Higginbotham's approach to finding insurance, employee benefit and risk management solutions is more individual and less institutional. By understanding customer priorities, eliminating inefficiencies and committing to transparency, Higginbotham is a place that leads with values so value leads.

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INSURANCE TECHNOLOGY

Mphasis and Ardonagh to augment transformational digital technologies for insurance intermediary sector through 'Mrald'

Mphasis | December 27, 2021

Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specialising in cloud and cognitive services, in 2020 announced a deal with the Specialty Broking Segment of The Ardonagh Group ("Ardonagh") - the UK's largest independent insurance intermediary, to transform how they engage with clients, colleagues, carriers and regulators. This project entailed digital transformation, data, automation and managing back- office Operations. Expanding on this, in 2021, Mphasis and Ardonagh agreed to set up a shared services entity to service middle and back-office functions, while applying digital transformation. To execute on this, Mphasis and Ardonagh, today signed a Business Venture Agreement wherein, Mphasis acquires 51% in Mrald Limited, a company incorporated and registered in England and Wales, with 49% of the equity remaining with Ardonagh. Mrald's inaugural service is Application Development and Maintenance (ADM) functions, with the aim to expansion in two areas: Insurance operations and technology capabilities; New clients across the Ardonagh and 3rd party clients in the insurance intermediate market. Mrald's mission is to deliver innovation combined with operational, technological, and service excellence. Mrald is focused on enhancing broker - client relationships through data-driven insights while allowing brokers to scale for increased client engagement. Benefits to clients include: Enhanced end customer experience and cost-efficiency. Best practices in systems, processes, management, offices, and work from home; and Reduced costs of operations by realising real economies of scale. Mphasis holds a majority share (51%) with both operating control and full economic interest, as well as bringing their existing offshore expertise to constitute an extended global outsourcing & transformation proposition and capability that can be harnessed to personalise and to meet individual UK customer needs. "In Mphasis, we have found a partner with capital, expertise, and assets to accelerate our focus on enhancing our digital broking capabilities. This expansion of our existing and long-term relationship is an important step forward in accelerating our shared ambitions." - David Ross, Chief Executive Officer, Ardonagh Group. "Having successfully executed at least half a dozen similar transformational partnerships in this industry, we are confident of building a service model for the future and ensuring a 'client-first' approach. Enhancing Broker-Client relationship and experience powered by data driven insights is core to AG. We have been working with AG since 2016 to strengthen their servicing, infrastructure, and client engagement platform. We are excited to elevate our relationship to support future growth by helping augment their operating agility, flexibility and jointly create a service delivery model for the future, This also opens up opportunities for the business venture to attract and service other clients in this space. The global insurance brokers market is expected to grow from $88.16 billion in 2020 to $113.99 billion in 2025*. Together with AG's leadership, we believe we are uniquely positioned to take advantage of the high potential Insurance Intermediary market". -Nitin Rakesh, Chief Executive Officer and Managing Director, Mphasis. Safe Harbor: Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, wage increases in India, our ability to attract and retain highly skilled professionals, our ability to manage our international operations, reduced demand for technology in our key focus areas, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies, and general economic conditions affecting our business and industry. We may, from time to time, make additional written and oral forward-looking statements. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf. About Mphasis Mphasis (BSE: 526299; NSE: MPHASIS), applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. THE ARDONAGH GROUP The Ardonagh Group is the UK's largest independent insurance broker with global reach. We are a network of over 100 locations across the UK and Ireland and a workforce of over 7000 people. Formed in 2017 and following a series of acquisitions in 2018, Ardonagh today brings together best-in-class brands including Autonet, Arachas, Bishopsgate, Bravo Group, Carole Nash, Geo Underwriting, Price Forbes, Swinton, Towergate and URIS. Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs.

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Spotlight

If you’re in B2B marketing, I would challenge you to think outside the box and do things that no one else is doing. The higher you can stand, the smaller everyone else seems and the farther you can distance yourself from the competition to show: “Here’s exactly why you need to choose our company over everyone else even in a commoditized market because we do things differently here.”

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