Munich Re Automation Solutions on the rise of the insurtech sector

Munich Re | March 09, 2020

The rapid ascension of the global insurtech sector has been incredible to watch and is showing no signs of slowing down. The development of these businesses, the best of which seamlessly blend innovative solutions with traditional products, has marked a make-or-break moment for the insurance industry, which has traditionally been viewed as slow to embrace change that is not necessitated by regulation. Executive vice president for EMEA at Munich Re Automation Solutions, Paul Donnelly (pictured), recently spoke with Insurance Business to give an overview of how digital transformation is impacting the insurance sector. “Insurance has long been viewed as the most conventional [branch] of the financial services sector,” he said. “Risk-averse in nature, it has only begun to approach digital innovation relatively late in the game.”


Anomaly detection in medical insurance claims. Machine learning algorithm to detect fraud or unusual behavior inside medical insurance data.

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Spot Pet Insurance Enters the Global Pet Insurance Market

Spot Pet Insurance | April 08, 2022

Spot Pet Insurance, a digital-first pet insurance provider in the United States has strengthened its reach internationally with the launch of its services across Canada. With an estimated 8.3 million Canadian households that own cats, and 8.2 million that include a dog, Spot offers affordable plan options for the pet-centric community to help them secure their pet's well-being so they may enjoy healthier lives together. Only 3% of pet parents have pet insurance for their furry friends in Canada[ii]. Spot's mission is to help protect pet parents while continuing to help build strong communities of pet lovers. Through pet health-focused education, we spread the importance of peace of mind, to enjoy many years of pet health together." Trey Ferro, CEO at Spot. Caring for pet parents is just as much a priority for Spot as caring for their pets. With that in mind, the business focuses on a 'Love Brand' approach to pet health and supports policyholders in the U.S. with personal calls welcoming them to Spot, and bereavement calls when their pet has passed away. The pet insurance provider recognizes the many challenges of pet parenting, and aims to reduce difficult decision-making when it comes to the love for their furry family members. Through a holistic approach to pet health, plan options in the U.S. provide coverage for behavioral problems, alternative therapies for covered conditions, and additional options for Preventative Care coverage at a nominal extra fee. Pet insurance plans provided by Spot in the U.S. feature: Easy claims submission through the Spot App., website or email. 24/7 VetConnect™ telehealth support whenever you need it. Up to 90% reimbursement rate. 30-Day money-back guarantee[1] if the policy is cancelled within the first month. Technology and innovation is at the forefront of Spot's approach to pet wellness, conveniently enabling pet owners to create custom plans and easily manage their entire account on Claims submissions are processed fast in a secure, dedicated web platform and mobile app. Assisted by automation processes, the claims team works to speed up reimbursements whenever possible. The user-friendly site is also able to quickly generate a free quote in under 30 seconds, and additional pets receive a 10% multi-pet discount with plans in the U.S. Spot's digital-first, self-service members portal allows pet parents to easily access its cat insurance and dog insurance offerings, and rest assured of reimbursements of covered vet costs. Spot's agile business model allows us to react quickly to market trends and drive technology and innovation, which has helped us enhance critical processes such as the user experience, customer service, and digital claims, As an insurtech our focus on technology, innovation, and people sets us apart from other businesses and helps Spot stand out." Spot President, Scott Taylor. Administering the claims for U.S. pet insurance policies offered by Spot is one of the trusted industry veterans and specialists in insurance policies for cats and dogs, C&F Insurance Agency, Inc. U.S. pet insurance policies offered by Spot are underwritten by United States Fire Insurance Company. Canadian pet insurance policies offered by Spot are underwritten by Northbridge General Insurance Corporation and administered by PTZ Insurance Services Ltd. About Spot Pet Services, LLC: Spot Pet Services, LLC is an insurance producer founded in Miami and West Palm Beach, Fl. In the U.S., Spot offers plan options that include Accident-Only and Accident & Illness insurance. Spot provides insurance plan options, communications, and employees that support humans in forming the best relationship with their pets over a long, healthy life together. Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, annual limits and exclusions may apply. For all terms and conditions visit Preventive Care reimbursements are based on a schedule. Accident and Illness coverage reimbursements are based on the invoice. Products, schedules, discounts, and rates may vary and are subject to change. More information available at checkout. About Spot Pet Insurance Services, ULC: Spot Pet Insurance Services, ULC is a company with an Ontario, Canada-based team that offers products in Canada. In Canada, Spot Pet Insurance plan options include Accident-Only, and Accident & Illness insurance with optional Routine or Preventative Wellness Rider. Spot pet insurance plan options, communications, and employees help support humans in forming the best relationship with their pets over a long, healthy life together.

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illumifin to Acquire LTCG to Expand Third-Party Administration Capabilities

Hoplon Capital | February 28, 2022

illumifin, a leading insurance third-party administration and software provider, today announced it has signed a definitive agreement to acquire LTCG, a leading provider of administrative solutions and clinical services to the long-term care (“LTC”) insurance industry. The transaction is expected to close within the next 60 days. The strategic acquisition will make illumifin one of the largest insurance third-party administrators in the country with leading capability in underwriting, policy administration, health risk assessments and claims management. By combining illumifin’s third party administration and technology solutions with LTCG’s proprietary long-term care administration platform and claims capabilities, the company will be well positioned to advance digital capabilities across the market and provide end-to-end administration of next generation hybrid long-term care policies in addition to all the other products currently supported. “The integration of illumifin and LTCG will deliver superior value to customers through our deep insurance knowledge, technology innovation and operational excellence. The combined company will be a true market innovator with unparalleled depth and capabilities to assist insurers as they continue their digital transformations.” -illumifin’s CEO Phil Ratcliff “Given our 25-year history as the leading partner for long-term care insurers and our deep customer relationships, the integrated company will allow us to build more strategic partnerships with our clients and help them enhance the customer experience for both policyholders and distributors,” - Peter Goldstein, LTCG’s CEO. illumifin was formed in July 2021 by Abry Partners and Hoplon Capital to be an innovative partner to the insurance industry, delivering visionary technology enabled services and software solutions, to individual and group insurers. About illumifin illumifin provides third party administration and technology services to individual and group insurers. The company, launched in 2021, blends insurance industry knowledge, technology leadership and operational execution to prepare insurers for the digital future. illumifin is a diverse, passionate and empowered team of insurance specialists committed to the growth and success of its customers. About LTCG LTCG is a leading provider of administrative solutions and clinical services to the long-term care and life insurance industry, with over two decades of experience in this space. The company addresses all types of customer needs and policy requirements—from application processing and underwriting of new business to claims and administration of open and closed blocks. LTCG’s advanced data analytics, actuarial and risk management capabilities and unmatched industry expertise can help organizations manage their business and develop emerging products such as hybrid life/long term care policies. In addition, LTCG provides clients with unique insight about risk management built upon the industry’s largest database of long-term care underwriting and claims outcomes. About Abry Partners Abry is one of the most experienced and successful sector-focused private equity investment firms in North America. Since its founding in 1989, the firm has completed over $90 billion of leveraged transactions and other private equity or preferred equity placements. Currently, the firm manages over $5 billion of capital across its active funds.

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Assurely Enters Relationship with Relm Insurance Ltd.

Assurely | February 14, 2022

Assurely of Bermuda, a wholly-owned subsidiary of Assurely, announced an expansion of the group’s TigerMark™ Directors and Officers (D&O) insurance program (TigerMark), in collaboration with the Bermuda-based ‘A (Exceptional) rated’ Relm Insurance Ltd. This new Managing General Agent (MGA) relationship continues TigerMark's momentum over recent years and underscores Assurely’s commitment to offer protection to private companies raising capital via online platforms and portals through Reg A, Reg CF, and Reg506(c) offerings. The relationship with Relm further illustrates a commitment to the marketplace, doubling the capacity available through the TigerMark D&O insurance program, and offering higher limits to those companies raising capital. The addition to TigerMark through Relm also provides more comprehensive and traditional D&O insurance coverage options to protect against exposures beyond the capital raise. Expansion of TigerMark comes at a crucial time when global crowdfunding has grown from $8.61 billion to $113.52 billion between 2020 and 2021, resulting in the need for higher limits and the broadened appetite of companies and projects. Assurely’s relationship with Relm, combined with its earlier announced relationship with Great American Insurance Group, evidences the strong marketplace support provided to TigerMark. The added capacity and expanded coverage from Relm Insurance Ltd. allows Assurely to strengthen its support of stakeholders and continuously support the crowdfunding industry’s contribution to the nation’s future economic growth. "The crowdfunding industry is experiencing rapid growth that is generating an acute requirement for protection against the increased risks for startups and projects. By expanding through our agreement with Relm, TigerMark’s strengthened capability fully supports the arising risks these companies face, making the industry and its stakeholders safer, Here at Assurely, we are excited to provide the only D&O insurance that properly meets the needs of stakeholders within an industry that is shaping how individuals invest and how companies begin." -Ty Sagalow, chief insurance officer and co-founder of Assurely. “We are excited to support the protection TigerMark provides and to be a part of the positive impact it has across the crowdfunding industry, This program will allow businesses to raise tech-enabled capital for the first time so they can grow and scale, opening up huge opportunities and new business platforms. This aligns with Relm’s mission to energize emerging risk businesses to execute on their strategy and grow.” -Joe Ziolkowski, CEO of Relm Insurance Ltd. About Assurely World Trade Labs, Inc. d/b/a Assurely creates and distributes insurance products for changing industries and innovative companies. Created by prominent insurance leaders, Assurely’s accomplished team and technology are adept at building, providing, and executing precise, cost-effective insurance coverage for businesses and marketplaces, small and large. About Assurely of Bermuda World Trade Labs of Bermuda dba Assurely of Bermuda is an insurance agency licensed and regulated by the Bermuda Monetary Authority. World Trade Labs of Bermuda is a wholly-owned subsidiary of World Trade Labs, Inc. About Relm Insurance Ltd. Domiciled in Bermuda, Relm Insurance Ltd. (Relm) is a global insurer that provides unique insurance solutions for new and emerging business sectors with a focus on the crypto /blockchain and cannabis industries. Relm is the world’s leading insurance provider to the crypto sector and is currently the only insurer globally to hold Bermuda’s IIGB License which enables the business to accept premiums and pay claims in cryptocurrency. Relm has been awarded an ‘A Exceptional’ Financial Stability Rating (FSR) by Demotech. Relm is owned by Deltec International Group and was founded by CEO Joe Ziolkowski.

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AXA XL announces new leadership for Specialty Niche insurance business in the Americas

AXA XL | January 10, 2022

AXA XL Insurance has promoted Maria Duhart to lead its Specialty Niche insurance business in the Americas. Ms. Duhart steps into the role of Chief Underwriting Officer for Specialty Niche from her previous role as head of AXA XL's Commercial Bonds business. In her new role, Ms. Duhart reports to Donna Nadeau, Chief Underwriting Officer for the Americas and assumes multi-line underwriting management responsibility of AXA XL's collective Specialty Niche insurance lines in the Americas which includes Political Risk, Trade Credit and Commercial Bonds; War, Terrorism and Political Violence; Fine Art & Specie, Leisure and Entertainment and Structured Risk Solutions. "Since joining us in 2017, Maria has led our Commercial Bond business, impressively growing this business and building a talented underwriting team. With more than 20 years of insurance, business strategy and finance experience, Maria is well prepared for her new responsibilities, already having a strong grasp of our specialty lines businesses and the respect of our brokers, reinsurers, and colleagues." -Ms. Nadeau Before joining AXA XL, Ms. Duhart served as Head of Commercial Surety at Nationwide. She also previously held the roles of Regional Commercial Surety Manager, Assistant Vice President – Surety and Senior Surety Underwriting Specialist at Chubb. She is a graduate from the Catholic University of Argentina and holds a Master's in Business Administration from New York University.

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