Time to speed up health insurance?

Industry disruption by digital players is a major threat to the health insurance industry, but insurers themselves seem to be more dazzled by the oncoming glare than galvanised behind comprehensive strategies and best-practice development frameworks for digitising their businesses.While there is a general cohesion around CRM and the customer experience, the deeper benefits of digitisation – administrative and medical streamlining and cost reductions, improved health for customers as they are influenced to take a more preventive approach to managing their own healthcare and ultimately, sustainable revenue growth – have been noticeably slow to emerge.