2016 Insurance Survey: Put a Premium on Mobile

June 15, 2016

The insurance industry sits on the stable bedrock of legacy. Until now, most successful insurance companies could be characterized as traditionalists rather than technologists. However, the mobile revolution has changed the game of even the most established industries. In what Forrester has coined the “mobile mind shift,” customers now expect to engage via mobile with companies in all sectors.

Spotlight

The AA

TheAA.ie is one of Ireland’s leading consumer services businesses – specialising in Home, Motor and Travel services and insurance. With more than half a million customers, AA Ireland provides emergency rescue and breakdown cover for people in their homes and on the road, as well as providing insurance for more than 200,000 customers.

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CYBER INSURANCE 101

whitePaper | January 15, 2020

In this video, learn how a territory manager reviews agency performance in their region and looks at AI-powered performance predictions for leads and flags from a specific agency. Microsoft is helping insurance companies redefine how they do business by empowering them to engage more effectively with agencies, gain insights on agent performance, and leverage AI to improve interactions.

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Accelerating change in insurance distribution through technology

whitePaper | March 14, 2022

If you want to see the influence that insurtechs are having on how insurance will be sold in the future, look no further than Lloyd’s of London, which has been about as technologically behind as an institution can be. Brit Ltd. announced in May 2020 that, in collaboration with Google, it has created Ki, a new syndicate that will be part of Lloyd’s, that “will aim to significantly reduce the amount of time and effort taken for [commercial] brokers to place their [excess] capacity, creating greater efficiency, responsiveness, and competitiveness.” The Ki platform, which will launch in 2021, will be cloud-based, able to be accessed by brokers directly, and involve algorithms able to evaluate Lloyd’s policies.

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LXA — a unique, no-code solution transforming the insurance claims process

whitePaper | December 20, 2022

Traditionally, those specialists working on data analytics and machine learning use cases have a fairly niche skill set. They have an innate aptitude for computer science, statistics, math and so forth.

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The role of wearables in private medical insurance

whitePaper | March 9, 2020

Ever since the rollout of electronic devices capable of measuring and recording various types of health data, private medical insurers have been carefully eyeing the potential usage of these devices. This paper discusses the implementation and practical uses of wearable technology in the private medical insurance market.

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Top Insurance Industry Issues in 2019

whitePaper | November 29, 2019

Insurance carriers have invested a great deal in digital capabilities in recent years. While these initiatives reflect a genuine need to be more efficient and profitable, it can be difficult for management to maintain a clear perspective on strategy in the face of what amounts to generational change. Accordingly, whether you’re embarking on a digital transformation or just making targeted improvements, there are a few important things to keep in mind.

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Elevating the insurance customer experience

whitePaper | October 4, 2022

Maturing markets, tight capital, increasing risk, and technologically sophisticated customers are just some of the pressures the insurance industry faces today. As a result, insurers have to work faster, more efficiently, and above all smarter. Those that do can thrive while others fail. Insurers need to be more nimble, innovative, and connected with their customers. The IBM Global Insurance team has reinvented itself, providing solutions to help clients meet the demands of today’s insurance business. From enhanced customer service to greater efficiency in the back office and improved risk management, there’s a smarter solution for you. For more information about IBM Insurance solutions, visit www.ibm.com/insurance.

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Spotlight

The AA

TheAA.ie is one of Ireland’s leading consumer services businesses – specialising in Home, Motor and Travel services and insurance. With more than half a million customers, AA Ireland provides emergency rescue and breakdown cover for people in their homes and on the road, as well as providing insurance for more than 200,000 customers.

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